Reply
Valued Contributor
Posts: 880
Registered: ‎03-18-2010

Paramount + Closed Captions Issue

The closed captioning on my ROKU is out of sync on Paramount + and only that channel for the past 3 days now. I chatted with Paramount +, tweaked several things, but no luck. Agent is passing it up the food chain. Anyone else having this problem, or can you check? I want to see if it’s just mine. Thanks.
Esteemed Contributor
Posts: 5,015
Registered: ‎03-19-2016

Re: Paramount + Closed Captions Issue

 My son watches Paramount + and I lip read & captions. I've been thinking they are slower than most. But I read the characters lips also and it's hard to do there. 
                   🤔 

Honored Contributor
Posts: 11,408
Registered: ‎08-03-2013

Re: Paramount + Closed Captions Issue

@grammarqueen   I just turned to NCIS. My captions seem to be on target. Here's a tip that I have to do from time-to-time. Sometimes my captions are running slower than the actual dialogue. I "pause" my tv. For some reason the captions keep advancing even those the screen is frozen. Eventually the cc catches up and then amazingly they pause also. When I resume watching the captions match the speech. Try it.

 

Let me know if the above doesn't make sense.

 

"Love all.Trust a few. Do wrong to none."

Valued Contributor
Posts: 880
Registered: ‎03-18-2010

Re: Paramount + Closed Captions Issue

Tique Thanks, but captions for me are starting up when the commercials before the show come on, so they are running about a minute ahead of the dialogue. I did try pausing, but the captions did freeze as well. I’ll see if I still have the problem by Tuesday, because the people the agent bumped my case up to probably aren’t there over the weekend.
Valued Contributor
Posts: 880
Registered: ‎03-18-2010

Re: Paramount + Closed Captions Issue

Paramount Plus just emailed me back and said that the closed captioning issue with ROKU is not unique to my account. Which means that it’s probably a bug, others are complaining about it and hopefully that will make P+ more motivated to fix the problem.🤞
Honored Contributor
Posts: 38,932
Registered: ‎03-09-2010

Re: Paramount + Closed Captions Issue

my CC is fine for paramount +

i dont use a roku though.

i have a smart tv with the app.

********************************************
"The world is a dangerous place, not because of those who do evil, but because of those who look on and do nothing." - Albert Einstein