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Honored Contributor
Posts: 9,882
Registered: ‎03-15-2014

Re: is EZ Pay now the Default?


@Hedge wrote:

My point is that default works favorably to all shoppers, whereas a default to single payment with no option to change that is not the more favorable choice.


With all due respect, I don't agree that "easy pay" is the most favorable outcome for all shoppers.  It's the most favorable way for QVC to make a lot of sales because customers are less apt to notice their mounting credit card charges. 

 

Making easy pay the default option is a small example of how Q still views itself as a TV retailer rather than a web-based retailer (e.g., Amazon and Walmart), as only TV viewers are likely to know what an "easy pay" is.  TV retailers are on the way out, and Q needs to evolve.  Mr. George talks the talk but doesn't exactly walk the walk.

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Honored Contributor
Posts: 10,485
Registered: ‎01-19-2015

Re: is EZ Pay now the Default?

I don’t see why there needs to be a default setting at all. Why not just list both options, and have us check the box we prefer?

~~Be careful when you follow the masses. Sometimes the 'm' is silent.~~
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Super Contributor
Posts: 346
Registered: ‎04-07-2010

Re: is EZ Pay now the Default?

Noticed that.  Makes me angry.  Almost didn't notice when I placed an order.  QVC is changing.  Very disappointing. Add the supper slow shippiing - it will cost them customers. 

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Regular Contributor
Posts: 163
Registered: ‎06-21-2010

Re: is EZ Pay now the Default?

Those multiple charges can cause your card to think it's fraud and decline those easy pays.  The issue happened to me a few times and every time had to call QVC to have them push through those easy pays.  Not so easy these days... it's now Evil Pay

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Respected Contributor
Posts: 4,474
Registered: ‎03-19-2010

Re: is EZ Pay now the Default?

[ Edited ]

@handygal wrote:

I don’t see why there needs to be a default setting at all. Why not just list both options, and have us check the box we prefer?


@handygal, I totally agree.  The checkout process should be the place to CHOOSE EZ Pay or not.  And that way nobody gets a surprise and same number of steps.