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Contributor
frisco
Posts: 63
Registered: ‎04-18-2010

YES, THERE IS CUSTOMER SERVICE!

‎06-02-2020 01:08 PM

Posted on my original post but wanted to make sure to give credit where credit is due.

 

e-mailed customer service again today, 6/2 and received a response in about an hour.

 

They will replace my purchase that arrived in an empty and torn envelope and expidite shipping.

 

Thanx to all who suggested I e-mail customer service.  Have really not had any problems with QVC  orders over the years so I did not think to e-mail them.

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Respected Contributor
Lali1
Posts: 3,114
Registered: ‎08-21-2014

Re: YES, THERE IS CUSTOMER SERVICE!

‎06-02-2020 01:13 PM

Lucky you 

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Frequent Contributor
Lucy 13
Posts: 123
Registered: ‎03-29-2015

Re: YES, THERE IS CUSTOMER SERVICE!

‎06-02-2020 01:17 PM

I spoke to a order entry person and she was able to help me.  I didn't need to be sent customer service. I need a new return lable and invoice.

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Trusted Contributor
Bookplate
Posts: 1,172
Registered: ‎08-19-2011

Re: YES, THERE IS CUSTOMER SERVICE!

‎06-02-2020 03:23 PM

It must be random.  I emailed customer service on May 19 and am still waiting for a response.  Will be very surprised if I get one at this point.

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Trusted Contributor
bewise
Posts: 1,605
Registered: ‎06-10-2010

Re: YES, THERE IS CUSTOMER SERVICE!

‎06-13-2020 11:21 AM

First time to recieve a gift card.I have never used one here at qvc.Help,how does it work?

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embgm
Posts: 935
Registered: ‎07-02-2014

Re: YES, THERE IS CUSTOMER SERVICE!

‎06-15-2020 01:22 AM

I emailed them about three weeks ago regarding orders that have been in process since April and early May. They did finally respond a few days ago only to get more info. I haven't heard back yet.

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