I just do not understand why it takes so long for QVC to ship out orders. There was a time where 5 days was a very long time to have an order ship, and now 5 days would be a miracle! Most items that I order are in process for at least a week, and the few that are vendor sourced I have given up on after 2 weeks.
And exchanges and returns? Forget about it. I ordered several LOGO items, and even though I used the garment size charts, ended up returning the items for a smaller size. After two weeks, I had to call on each and every item since I had heard nothing, and could not track the items using my order status (error messages each time). The exchanges had been treated as returns, although I had followed the procedure outlined on the order status page, printed out the label, and clearly marked what size and color I wanted. It has been complicated and too long and boring story to relate. But two weeks minimum to get the original item, two weeks to return, and another two weeks for me to get the exchange is just absurd. I don't live in Timbuktu, I live outside of big city!
I am on hiatus until QVC can improve its shipping. If Amazon, Sam's, and every other ladies' clothing store can get things to me quickly and FREE, why can't QVC ship efficiently when I am paying at least some part of the freight?