What is going on online?

Gabidog · ‎04-21-2010

Why are photos unavailable for new items? Why are so many online items that are sold out remain online? Please update so folks can actually shop your website!

shoekitty · ‎03-10-2010

@Gabidog IDK. All I can guess is is the IT people quit. The online shopping used to be wonderful, now so many without photos. Or a simple photo of a front shot. Why woukd anyone spend 600 bux for a ring with no photo. That's what I found.

“sometimes you have to bite your upper lip and put sunglasses on”….Bob Dylan

loriqvc · ‎11-06-2011

I am also very tired of the sold-out items not being appropriately addressed on the site. During the past month or two when so many free shipping events have been offered, I've done a lot of specialized searches, and it's not an exaggeration to say that between 1/3 and 1/2 of the items displayed in the search results were items that were sold out—some that I knew for sure had been unavailable for quite a long time, which is why I foolishly kept clicking links in the results in case one may have actually had an item or two suddenly return to inventory. This is not a situation where a color or size or flavor of something was no longer available; all varieties of the item were sold out. And when this happens over and over again spanning multiple weeks, it's even more frustrating.

This is NOT a good customer experience, to say the least.

ETA: I actually like it when the pages for sold-out items aren't deleted because there have been plenty of times when I wanted to go back and check details when I received an order. But those pages should not be part of standard searches if their items are gone and not returning, and this is a new problem as of the past few months.