Suggestion Box

[Moonchilde]

As HappyDaze and others have said, there are quite a few online shopping alternatives to QVC alone, in all price ranges. I can't imagine continuing to shop somewhere I find the clothes don't fit and are of shoddy workmanship. That would happen to me TWICE - three times at the very most, and I just would not shop there any more.

Sears, Macy's, JCP, Kohls and other similar regional stores are out there, all mail order, plus all the catalogs.  

[Q4u]

I have shopped with QVC since the early to mid - 90s.  There has been a huge change in the merchandise as far as quality is concerned.  No question.  Also, there was a time when you found your QVC size, it would be accurate for ALL brands QVC sold.  Not so now.  Also I carefully check every single item I buy on the not-easy-to-find Garment Sizing chart and they are often flat out wrong.  Had it happen recently when I went to order a GILI camo jacket.

By my calculations a size 20 = 49" Garment Chest would fit beautifully as all I need is 48" which would give me a few extra inches in ease.   A sizd 22 = 51" Garment Chest came up for sale and I decided to buy it anyway.....

When it came it fit beautifully without the excess fabric I thought would be there.  So I laid it flat with edges meeting in the center and measured underarm to underarm to get a Garment Chest measurement and it was 48"!!

So I happened to get lucky... but the moral of this story is that I had to order up two sizes to get the Garment Chest measurement that would fit me and I didn't even know it because the chart was not accurate!

Lesson learned..... 

[Q4u]

I should also state that I more or less buy tried & true favorites and do not purchase shoes or much clothing anymore.... even jewelry has become somewhat disappointing in the quality (re: Judith Ripka) although there have been some pieces that have been wonderful.

I realize everything changes and my choices will change along with it.... depending.  

[meanmom]

Yep, happened to me a few years back too. May happen again. Sent a letter to the CEO of QVC. We have to pay to pay shipping both ways so I dont know what the problem is.

[CAMOGIRL]

HA!  The host will say at  least four times an hour - "try it, if you don't love it - send it back".  Well we bought it, we don't love it, and now we are returning it. I do not see a problem. As long as you return within their 30 day- drilled into our heads - return policy - there should not be any problem  what so ever. If they don't like  so many returns, maybe they should improve their products or have more consistent sizing across the board. And, I am sorry - we as women can change our minds about something any time we want to! It does not have be defective to return it, maybe we just don't like it once we got it home. Quit canceling people's accounts just because they return things - that is total nonsense. You got your merchandise back, what is the problem, give the customer their credit and call it a day!!  That goes for anything they sell, not just clothing. If I pay $500 say for a vacuum and I don't like it - it is going back no matter where I bought it!! People return anything and everything to everywhere these days - not just to QVC. I really really do not see what the problem is with them and returns - get with the times Q!!

[HappyDaze]

When a host says try it and if you are not satisified, return it, they don't expect someone to abuse the return policy, especially since we are adults and we ALL know what constitutes an abuse of a policy. 50% or more of returns is definitely abuse of the generous return policy. It is sad that people cannot admit they are wrong and understand that a company has the right to refuse to allow a customer to shop there when they abuse the policy.

[lovemygigi]

Hi, @HappyDaze! I hope you don't mind me adressing your last post in what will be essentially a rebuttal of your opinion. I know you are not the only person who has stated essentially the same thing. I do hope that by sharing my experiences you and others might make less assumptions about this issue.

While I am quite aware that there are some people that abuse return policies, here and elsewhere, I have to disagree that anyone who returns 40-50% of purchases is automatically in that group. First of all, QVC does not take into account the number of overall items ordered or orders placed or reasons for the returns when arriving at their designated 'warning level'. I received "The Letter" in October of 2010 and my Mother in late 2009. (She told me about hers after I told her I had recieved mine.) We were both told the same information in our letters: that we had returned 40% of our purchases in a 9 month period and that maybe we should be more contemplative prior to ordering. Phone calls on both our ends confirmed that there was no magic number of items/orders returned per say that triggered the letter. It was purely math with no consideration of prior shopping history, amount spent or reason for the returns including defective merchandise or mistakes on QVC's part.

I would really like to know if you and others find our two scenarios, which I will share, as examples of 'abuse' and irresponsible behavior. Because honestly, I don't. I am going off of memory as while I have posted this before I no longer have access to my shopping hx here back to 2010. I will post them in a different post to follow as to not make this one so long.

[lovemygigi]

This is my and my Mothers' shopping history in a 9 month time frame that led to our recieving the warning letter...Again, the math may be off by an item or 2 as I am going by memory but the end result was a 40% return rate.

My Mother: Purchased 3 Denim&Co items around February and kept them all. Placed an order for 1 item that Spring and kept it. In September she ordered 4 the SAME style/size Denim&Co items ( tops and pants) as ordered in February. I believe 2 were different colors and the other 2 were reorders. THREE of those 4 items were mislabled and/or had defective stitching so they were returned. She did not exchange or re-order due to uncertainty of the quality and fit. She was sent "the letter" about a month after she returned them. So, out of 3 orders with a total of 8 items w/ 3 sent back due to defect she is to be deemed an abuser of the return policy? I do not find that excessive nor irresponsible on her part. Prior to this she had made a few exchanges but only 2 returns in over 10 yrs of shopping at QVC. 

My experience:  January 2010-  I ordered 4 bathing suits ( 2 styles in 2 sizes) and 3 other items. Returned the 4 suits after trying on ONE and having the bottom be too large and the top too small. The other 3 suits were never even opened. I kept the other 3 items.  

March 2010- ordered and kept one Perricone No Foundation Foundation.

July 2010- placed an order for 13-14 items of clothing during the July clearance sale. Several were multiple sizes of same style so I could try for fit. I returned 4 or 5? I guess at this point I must have been close to the magic 40% return rate.

August 2010- purchased Laura Geller TSV w/ Balance and Brighten as part of the kit , a tried and true product for several years. I, along with MANY others here and on other Beauty forums, noticed a change in color and formulation. The color was unwearable so the kit was returned. QVC Customer Service was aware of the complaints when I spoke w/them regarding the return. It was the added SPF and Laura herself even adressed the issue on her website as it indeed had changed the colors somewhat. THIS return is what caused me to recieve the warning letter that October.

So again, 4 orders placed w/around 21-22 items total. Yes, about 9 were returned but there was no maliciousness on my part in just trying to find the right size and most were not even opened. The LG TSV was considered defective by QVC and I was refunded my shipping.  I don't think this constituted as an abuse of their return policy. I would really like to hear if others disagree with me and if so, why.

[shoekitty]

@Carnie

You are right, the letters have been around a LONG time!  I recieved one in 1990!  LOL! I have to admit, it was a little offensive, because I was an avid QVC shopper, and spent thousands a year there. I don't really shop much at all with QVC now.  The clothing sizing is awful.  The worst anywhere.  In the "olden days" at the Q, they had standard sizing.  All brands were sized alike.  Once you found your QVC size, it all fit!  Not anymore.  It is to expensive to see if it fits now, and takes too much time

[HappyDaze]

@lovemygigi I don't really want to start an argument but I do think when people buy mutliples of anything (many do this with shades of foundation too) with the intent of returning at least one of them, is a bit of abuse and wasteful). That is just my opinion. I am sure others will have a different take, especially those who do it. That isn't to say I've not returned things that didnt fit ever but I know the second time I returned something because it didn't fit (shoes through Hautelook), I no longer buy shoes from there. Sure I guess I could have bought two different sizes but I can't, with good conscience, buy things knowing I would be returning at least one.

I've never heard the hosts say to buy multiples in different sizes or color (in terms of makeup) and then return the one that doesn't fit or work.

Regarding your other post, I am not sure what to say/think. It doesn't sound like you got a letter closing your account but one that was a warning to watch your returns, which I think is different. I would be curious after the warning letter, what spurs them to actually decide to close an account. I bet it takes alot more  excessive returns, like the OP's 70%. It sounds like they give out warning letters before they actually shut your account so the OP must not have headed the warning, which, again, IS her fault, wouldn't you agree?

It actually sounds like these warning letters, for the most part, DO work because, people either get upset at QVC for sending them the letter and then decide to boycott QVC altogether OR they DO start watching their returns and are more discerning with their purchases, which is all QVC is asking them to do.

I think everyone who has gotten the letter has blamed qvc for them getting it but, in all honesty, if you can't figure out the sizing because it is inconsistent or the quality is bad or whatever, why would anyone cotinue to buy from QVC? There are millions of other stores online to buy from for those that can't go in person.

I don't know if that answered your question or not. It is just my personal thoughts on the matter.