Too many returns

Mr peabody · ‎11-02-2015

Please help, qvc sent me a letter today closing my account because of so many returns. I believe I have returned 70% of my purchases, although I realize this alot I was having a difficult time with sizing, and based on their return policy I never felt this was a problem. One of the perks from purchasing from qvc was their return policy which is touted repeatedly throughout the programs. I wanted to know if anyone else had this happen and if anyone can help me, or am I dropped as a customer permanently. Oh I was a new customer that is why the trouble figuring sizes, although I follows their charts. Thank you, anyone.

Mz iMac · ‎07-26-2014

Write a letter to the owner of QVC - Liberty Interactive Corporation c/o John C. Malone the company Chairman.

12300 Liberty Blvd, Englewood, CO 80112

Then cc to the person who sent you the letter.

SNAIL MAIL the letters.

Good luck!

"Never argue with a fool. Onlookers may not be able to tell the difference."

KingstonsMom · ‎03-09-2010

Yes, others have had their account permanently closed due to too many returns, but not until after they had already received an initial warning letter and their return rate didn't change over a certain period of time after that.

You never know how strong you are until being strong is the only choice you have.

QUALITYSEEKER · ‎12-26-2011

It will no doubt happen to me also because the Quality Control has been Awful! I do mean awful. People should not be forced to Just Accept what ever is thrown at them with Poor Workmanship or Quality I love the items I order only to discover they Fade after one wash looking old or the lingings hang lower than the Jacket bottom & Sleeves. When you look inside the garment you see lining All Bunched up & sewn horrible & one of those was a Joan Rivers Jacket I just Loved! There is just No Quality Control at all anymore. Things come Damaged with Marks & the Design Prints actually missing the Design period! I ordered two more items recently thinking at least these might be Ok? I hope so....Well you better QVC look at that is being made for your Buyers.

KYToby · ‎02-19-2012

QVC sends warning letters before they take this step. At a 70%rate, you were costing QVC money -- costs which got passed along to other shoppers. QVC is not alone in this practice. HSN does it. Even brick and mortar stores are tracking returns and turning away serial returners.

Unfortunately, it appears that QVC was not a good fit for you (no pun intended), and honestly, if you found yourself returning such a large percentage of purchases, why would you want to continue shopping here?

TuesdayTaylor · ‎11-02-2010

Mr. Peabody, I'm expecting I'll be getting a warning letter soon myself! I suffer from buyer's remorse and feel guilty for overpurchasing so I return a lot. But I'm trying to be more careful and only order what I really think will work for me and what I will really keep. QVC doesn't help matters when they frequently advertise how easy it is to return, that only encourages me! I hope you'll be able to continue ordering if you want to!

fthunt · ‎12-24-2010

There is NO quality control any more with Q's products in the ladies line - handbags with straps sewen on backwards - J Rivers and Susan G thin sweaters - order 3 pairs of pants and 2 a legs are sewen on at an angle so one leg feels likes it's going west while the other is straight. With the shipping cost you're paying - why not go to a local store (like I do) and try things on before purchaisng.

Pearlee · ‎06-11-2011

@Mr peabody I'm very surprised at your surprise, because QVC does indeed send out warning letters - more than one from what I understand - to people who are returning too much, telling the people Q will close their accounts untless they stop returning so much.

What surprises me is that now that QVC recycles returns and sells them, and no longer reimburses people for the shipping cost, you'd think it would be less strict about closing customers down.

@KYToby So what position do you have at QVC? Surely you are on the payroll.....

Mr peabody · ‎11-02-2015

To respond to your post. I am handicapped and in a wheelchair. This happened when I was injured breaking up a fight in my classroom. So to go out to shop is very difficult for me. I did receive a previous letter and stopped purchasing g for awhile and began to shop for christmas, never thinking this would happen, but after paying a tailor $75.00 to fit a suit for me I decided financially it would be better to return the items. If qvc would reinstate me as a customer I would not buy clothes from them again, but my philosophy and linens. So as you can see after reading this there was never any malus intended by me, just an unfortunate situation that changed my life.