Suggestion Box

[March123]

QVC, you really do have great products however you need to take responsibility for the shipping problems, after all it is your problem and it should not be pushed onto YOUR customers.

 QVC, you hire the shipping company/carrier not your customer.  At the very least you could be honest when an order is being sold on the show or when orders are being placed with your Customer Service Department.  We order the Serta matress on April 17th FROM QVC still don't have the matress, still dont have a shipping date.

 We did get an estimated shipping date of May 13th but only after we called several times looking for an update to our order.  When we placed the order we were told it would be shipping in approximately 10 days.

QVC, do yourself a favor and take shipping note from Amazon or Zappo.

Good Luck.

[KYToby]

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@DogLover123 wrote:

QVC, do yourself a favor and take shipping note from Amazon or Zappo.

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Amazon and Zappos (owned by Amazon) are different companies with different business plans and strategies.  Quite frankly, it is a bit disengenuous to compare the shipping of a heavy item via freight from QVC with the type of merchandise most people buy from these other companies.  It is not a fair comparison.

By the way, you were given an approximate shipping date.  Like many shoppers here, you seem to onfuse theterms "approximate" and "estimated" wth "guaranteed
 and "promise."

[Kachina624]

I doubt that.  People groan and grumble but they still keep shopping.  

I think the Internet will be the Q's demise.  They are an extremely expensive operation with all the TV, different layers of management to see it runs smoothly and high saleries.  Eventually, someone will figure out it can all be done online.