Re: RETURNS

LizzieInSRQ · ‎12-27-2010

@MidMoChick wrote:
That is not the point..

Perhaps it should be. Think on that,

elated · ‎06-09-2010

@MidMoChick @When I return an item I send an email to QVCeasyreturns@qvc.com. I give them the order #, item , price and tracking. I tell them how I want my refund. If I want an exchange, I tell them what size and color(if necessary). I usually receive my credit within 5-7 days

Why don't you take responsibility for handling your own situation and make it easier. I never understand why people expect others to do for them what they won't do for themselves.

I must agree that returning 25 items in a short period of time is concerning. Something is definitely wrong.

catter70 · ‎10-11-2017

I don't even order that much in a year, let alone return that much. Wow.

wifey2qt · ‎06-10-2015

@MidMoChick wrote:
QVC is going to lose business if they can't get it together. I returned about 10 things on June 30 and still do not see any credits. If we are good enough to order from you then shouldn't it be very iportant to you to process returns as soon as you get them? I get an email that says its on its way back, then one that says you received it, then after two weeks still not credited. I did call to get a rep to process the return - she was older I could tell by her voice and she told me she was only allowed to do two!! THAT'S NOT TRUE because before I have had reps return as may as 15 in a call. She was very frustrating so I just hung up.

GET IT TOGETHER!!!

You're not wrong...............it takes FOREVER to get returns processed. Frankly its no one's concern how many items you are purchasing or returning. I've had the same experience where I've ordered a bunch of things (particularly during free shipping days) and for one reason or another needed to return them.

wifey2qt · ‎06-10-2015

@LizzieInSRQ wrote:
@MidMoChick wrote:
That is not the point..

Perhaps it should be. Think on that,

Why is that?

Roscoe the Rascal · ‎04-19-2016

I return very little and sometimes it takes awhile but I always get it back. I use Q card and only out very little to begin with. I've done a few exchanges and that takes awhile but most of the time I get the exchange.

I have gotten very good at picking out what item will work or what won't. I always check the measurements for the garment and also who the designer is. Not all brands fit me as well as others no matter what they say. If reviews I always check those out as well.

It pays to do some leg work before ordering so returns are less. My friend orders and has no clue on measurements and returns a lot.

With increasing prices a person needs to save on that postage when possible too.

CalminHeart · ‎03-09-2010

@MidMoChick wrote:
QVC is going to lose business if they can't get it together. I returned about 10 things on June 30 and still do not see any credits. If we are good enough to order from you then shouldn't it be very iportant to you to process returns as soon as you get them? I get an email that says its on its way back, then one that says you received it, then after two weeks still not credited. I did call to get a rep to process the return - she was older I could tell by her voice and she told me she was only allowed to do two!! THAT'S NOT TRUE because before I have had reps return as may as 15 in a call. She was very frustrating so I just hung up.

GET IT TOGETHER!!!

Nicely email the mods with details for each item returned at QVCSocialTeam@qvc.com

Then expect the letter at some point in the future.

Etoile308 · ‎01-04-2014

@wifey2qt wrote:
@LizzieInSRQ wrote:
@MidMoChick wrote:
That is not the point..

Perhaps it should be. Think on that,
Why is that?

@wifey2qt, one reason is because returns cost a company money. Cost all retailers money. Does a struggling company eat that cost? Or do they instead pass it on to those customers who actually purchase and keep what they buy?

Why should I bear the cost of someone's bad decisions?

wifey2qt · ‎06-10-2015

@Etoile308 wrote:

@wifey2qt wrote:
@LizzieInSRQ wrote:
@MidMoChick wrote:
That is not the point..

Perhaps it should be. Think on that,
Why is that?

@wifey2qt, one reason is because returns cost a company money. Cost all retailers money. Does a struggling company eat that cost? Or do they instead pass it on to those customers who actually purchase and keep what they buy?

Why should I bear the cost of someone's bad decisions?

Take that up with QVC - they set the policy of a 30 day return and even longer with holiday purchases. How is it a bad decision ? Everything we purchase on QVC is a risk since we don't see the item in person. Come on now .....

Etoile308 · ‎01-04-2014

A bad decision results in the need to return, at a minimum 25 items.

QVC's return policy has no bearing in my comment. Their 30 day return policy is not unlike many retailers.

With any online transaction you don't see the item in person. But QVC is far and above with the advantage of a live broadcast/video display of the item, and from what I've experienced, a more detailed garment sizing chart than the vast majority of other retailers. If one is a conscientious consumer you avail yourself of all the tools offered before making a purchase.