Chat Live is my go to source when following up on a return/refund status, I usually get a prompt response from them without any hassles.

I find it hard to believe that Chat Live or the customer service number is not operational until after 7 a.m. eastern time.  I am an early riser and tried to knock out a big problem this morning and neither are available.  Setting my son up in an apartment 5 hours from me, shipped the Ninja 10 in 1 oven and for some reason they shipped him another one yesterday.  OMG, he is hardly at his complex and  now thee is going to be another big box delivered that could potentially get stolen.  Why this happened I have no idea!  Super frustrated.

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@Tori3569 wrote:

it's here right now on the bottom of this very page 

 

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Its there but doesn't work for me on my computer.  You get a place to begin the chat but it goes to a blank chat screen and no one is there.

I always use it.

Hello eveyone, We are sorry for any inconvenience some of you may be having accessing our website and all of its functions. Please try clearing your cookies and cache again. Also, make sure you are using the most up to date version of whichever browser you are using. Hope this helps.

No offense but that really doesnt  je;[ as O jave troed that many times and it fixes noneo f QVC website problems.  It is equivalent ot and IT person telling you to restart your computer as a solution to problems.  That never works either.  Very frusterating blaming the computer for technical glitches caused be creater of softer and hardware