I find it hard to believe that Chat Live or the customer service number is not operational until after 7 a.m. eastern time. I am an early riser and tried to knock out a big problem this morning and neither are available. Setting my son up in an apartment 5 hours from me, shipped the Ninja 10 in 1 oven and for some reason they shipped him another one yesterday. OMG, he is hardly at his complex and now thee is going to be another big box delivered that could potentially get stolen. Why this happened I have no idea! Super frustrated.