Suggestion Box

[Tinkrbl44]

Someone in charge of the Returns Dept needs to get a heads up here ..... their returns processing people need to be re-trained!

I just got confirmation emails for a return package .....  I ALWAYS pay my own return postage ....   and this is the THIRD TIME I was charged the $6.95 return label that I didn't use!   

I can't help but wonder if some of the returns people just automatically deduct the $6.95 to see if they can get away with it.  

HOW does this happen so frequently?   Anyone else experience this ... repeatedly?

[roxxy1]

I usually don't return much from QVC, but I understand your frustrations.

When you pay for return postage yourself, and are then billed by the Q, I'd be fuming.......hope you get a speedy refund.

[GSPgirl]

They have been doing this ever since they included these labels.  Sometimes I call first and they make a note on my account. 

[makena]

If I had these issues or as many other mulitiple complaints that I see here, I'd shop elsewhere.

[SeaMaiden]

@Tinkrbl44  This has been an ongoing issue for YEARS at QVC.  Imagine how many customers do not check to see if they were charged....income$$$$$$ for QVC.  If it was going to be  fixed it would have been fixed by now.  

I would not call it a mistake AT ALL. 

[Goldengate8361]

Yes; I've had this happen, too. Very annoying!!!!

[Its Me LuLuBelle2]

---

@SeaMaiden wrote:

@Tinkrbl44  This has been an ongoing issue for YEARS at QVC.  Imagine how many customers do not check to see if they were charged....income$$$$$$ for QVC.  If it was going to be  fixed it would have been fixed by now.  

I would not call it a mistake AT ALL. 

---

@SeaMaiden, @Tinkrbl44, I rarely shop at the Q anymore, but if this particular problem persists over an extended period of time and is widespread amongst customers, it's a lawyer's dream.  This is the stuff class action lawsuits are made of . . .

[KYToby]

I understand the frustration, bu i do not believe that there is a nefarious plot to overcharge customers here.  I think the vast majority of people simply use the prepaid labels for convenience, so many time s(particularly when one is in a hurry0, errors are made with the packages that are paid for by the customer.

While I thik it is an honest mistake, I agree that some additional training may be necessary.

[SeaMaiden]

---

@KYToby wrote:

I understand the frustration, bu i do not believe that there is a nefarious plot to overcharge customers here.  I think the vast majority of people simply use the prepaid labels for convenience, so many time s(particularly when one is in a hurry0, errors are made with the packages that are paid for by the customer.

While I thik it is an honest mistake, I agree that some additional training may be necessary.

---

@KYToby  They gave had plenty of time to address this issue....YEARS of complaints. It is not an honest mistake anymore.......

[Catch71]

The returns department also needs to read the return slip and your reason for the return.  If I think an item is defective I always call and have it noted on my account.  The returns department cannot be trusted to look closely at the return slip.