Programming in general

bonnielu · ‎03-11-2010

Very far back and over the years I use to watch what seems like hourly and stop daily. Not so anymore. 1. High prices 2. Shipping costs 3. Available like items from other retailers and from Amazon at better price points 4.Lot of repetition of product types 5. Hosts who chat and socialize rather than describe products.

Need to go back QVC and see what worked from long ago. And need to listen to what many are saying to make improvements. It was once the top place to shop.

Kachina624 · ‎03-10-2010

Times have changed; the economy has changed, the process of doing business has changed. Even morality has changed. Changes will continue. There will be no going back.

New Mexico☀️Land Of Enchantment

They CallMe MRWILKES · ‎06-29-2016

QVC will never, ever, ever be what it was 30 years ago.

In terms of business and commerce those were prehistoric times. What broadcasting remains are like fossil vestiges of eras goneby.

It's over. Embrace the change or shop elsewhere.

Tori3569 · ‎06-27-2010

I find it hard to believe / sad that so many long term shoppers here think the answer to issues QVC has is to go back to what they were 30-40 years ago. That's the worst possible advice.

They were a novelty back then and sold so many things no one would buy now. Dolls, bears, Tiffany type lamps, etc. I understand it's a fond memory for many of us, but the internet leveled the playing field.

Prices are the same as other retails of the same ilk. There is no comparison to Walmart or Amazon, but if that's your main concern, by all means shop there and continue to comparison shop the whole web. It's really fine. QVC understands.

Desert Lily · ‎06-24-2011

The OP is likely saying that it was a formula that worked during those years and brought customer satisfaction and great success to QVC.

Currently, QVC's future is sketchy at best. Yes the world & retail have changed, but Project Athens was a mistake by bringing significantly higher prices that couldn't be rationalized with any new matched real increased costs, and by bringing a major focus on entertainment in presentations. Tech was just a part of their problems. Project Athens caused a segment of loyal QVC customers to turn away and shop elsewhere.

The OP has valid points, and really shouldn't be scolded to shop elsewhere. QVC needs customers. It appears many Q customers already shop at other retailers.

I think the OP is also saying that QVC's products are no longer as competitive in price or in uniqueness as they used to be. If that's true, I hope the Q can find a way to keep the customers they have in their market niche & attract new ones, and expand their niche.

If they read some of the news articles, outside vendors & suppliers may be hesitant to rely on the current QVC as their main selling & distributing platform.

QVC's situation is sad. Perhaps the WIN strategy will bring the Q up by its boot straps. I'm hoping they can turn things around.

They CallMe MRWILKES · ‎06-29-2016

I don't view the suggestion and advice to move on to other retailers as a "scolding."

Just a sound, thoughtful tip, rather than sit and hope that QVC puts itself into reverse, which just won't ever happen.

Going back to 1985 would be the absolute worst thing a company in QVC's precarious position could do!!

BE KIND.....PLEASE REWIND

Tori3569 · ‎06-27-2010

@Desert Lily wrote:
The OP is likely saying that it was a formula that worked during those years and brought customer satisfaction and great success to QVC.

Currently, QVC's future is sketchy at best. Yes the world & retail have changed, but Project Athens was a mistake by bringing significantly higher prices that couldn't be rationalized with any new matched real increased costs, and by bringing a major focus on entertainment in presentations. Tech was just a part of their problems. Project Athens caused a segment of loyal QVC customers to turn away and shop elsewhere.

The OP has valid points, and really shouldn't be scolded to shop elsewhere. QVC needs customers. It appears many Q customers already shop at other retailers.

I think the OP is also saying that QVC's products are no longer as competitive in price or in uniqueness as they used to be. If that's true, I hope the Q can find a way to keep the customers they have in their market niche & attract new ones, and expand their niche.

If they read some of the news articles, outside vendors & suppliers may be hesitant to rely on the current QVC as their main selling & distributing platform.

QVC's situation is sad. Perhaps the WIN strategy will bring the Q up by its boot straps. I'm hoping they can turn things around.

No one outside the C Suite knows the specifics of project Athens or the results. Anything publically available is not going to have all the details. No corporation does that.

Having said that, there was so much more to it than raising prices. They have strengthened their P&L by reducing debt which is a huge win.

They have also combined operations with HSN moving to PA that will undoubtedly save a lot of money in the coming years. Plus it will be easier to liquidate HSN from PA if that becomes necessary.

They have also laid a solid foundation for social media platform business which should have realized sales and profit in the coming years as well.

There is so much more to running a profitable mega corporation than just the current sales and customer counts. Prices are up comparatively everywhere, so that's a moot point.

Personally I think they have positioned themselves well for 2026 and beyond.

Roscoe the Rascal · ‎04-19-2016

Use to be the place to be and I miss those days as well. I fact I miss how we use to shop where I live. Times have changed but it is nice to remember the good old days.

The world has sure changed and I won't miss it when I'm gone. (Just my loved ones)

CalminHeart · ‎03-09-2010

I'd like to see Q get out of the 1990s.

They are near rock bottom in finances but keep doing the same thing week after week, month after month, year after year. Living in Groundhog Day isn't going to save them.

They can't afford to make big changes but there are countless smaller ones they could take to get them out of the hole. They just choose to stick with repeat, rinse, repeat, rinse, repeat.

Then add....

non-competitive pricing

repetition of same old, same old products

shipping and return hassles, delays

host antics

personal stories

difficulty resolving problems

merging stock to make it look better even though it isn't

outdated IT systems

CalminHeart · ‎03-09-2010

@They CallMe MRWILKES wrote:
QVC will never, ever, ever be what it was 30 years ago.

In terms of business and commerce those were prehistoric times. What broadcasting remains are like fossil vestiges of eras goneby.

It's over. Embrace the change or shop elsewhere.

I think it's just common sense. I can find everything I want elsewhere for lower prices and free faster shipping. Why would I pay more to get it from Q?

What is going on tells me Q thinks it's still the 1990s. They keep doing the same things over and over and over and expect different results. That won't happen.