Suggestion Box

[vickie25]

I have the same problem. If I add more than one item to the same order, QVC has stopped showing individual order amounts.  By each item you are only given the individual  sale tax and shipping per item. And a total amount for the entire order.

Order Summary

Subtotal:$34.46

Shipping & Handling:$7.00

Tax:$3.42

Order Total:$44.88

This order contained 2 items.  I am just presented with the total order summary instead of each indivual one. This started maybe a month ago.

[Bookplate]

I noticed the same thing and don't like it either.  I ordered two blouses, same item #, different colors, before the holidays and my "view order" only gives the total price for them both, and the total shipping for them both.  I think I will also order multiple items individually going forward because of this.

[pupwhipped]

A similar thread was started on this subject back on 12/11. So this change has been going on for a bit. It just seems to be yet another move on QVC's part to make it harder and harder to confidently shop here....and it's annoying!

https://community.qvc.com/t5/Customer-Care/What-Happened-to-Item-Prices-in-Order/m-p/7772305/highlig...

[Snow Kitten]

I thought it was just me having this issue, super annoying. What is the logic behind it?

[Etoile308]

When I go to my Order Status each item is individually listed even when multiple items were bought. Each item with full details.

Makes me wonder if there is a browser difference and if posters are using the most updated softwear.

[sunshine45]

this is happening to me also......very recent.

no individual pricing shown on multiple item orders.....just a total price and shipping as applicable.

each individual item DOES show shipping fees and taxes, but no pricing information.

makes it much more difficult when checking to see if items are marked down in price so that i could request a refund of the difference.

if this keeps up i will order items individually only.

windows laptop, microsoft edge browser

[KailaS]

I am having the same issue for orders which include two items ( or more). Whether on my computer or iPad, I see only a total amount  and not individual prices for multiple items in the same order.

[CAcableGirl2]

@pupwhipped  Actually, that would make sense to only order one item at a time. 

Since there is no savings on shipping costs to the customer for putting mutliple items into one order, just put in multiple orders with one item per order if wanting to order multiple items at the same time.

It would help the customers in trying to figure out how much each item costs, but will add more work and shipping costs to QVC to process each order individually.  

Since ordering multiple items together has no cost savings on shipping for the customer, and only increased costs for QVC, you would think that they would figure out how to make it easier to find the individual cost info, or consider giving customers a break for combining multiple items into one shipment. 

Oh, and I have the same issue as the poster, and it is frustrating. 

[pupwhipped]

Yes, @CAcableGirl2, I'm just gonna call it as I see it...QVC is doing soooooo many things that make absolutely no sense in the long run. 

Having one item per order won't be too big of a stretch for me as I've kinda being doing it somewhat already. I use the different cash back sites (TopCashBack, Rakuten, etc.) and I found that generally if you have several different items in an order, and then return one item in that order, you lose all your cash back earnings for the entire order. So I have tried to get into the habit of doing one item per order...doesn't always happen but now I will make an even bigger attempt to do so. 

Lastly, why would QVC make this change? Why would they make it harder for you to see each individual item price in an order with multiple products. WHY?    

[NYCLatinaMe]

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@Snow Kitten wrote:

I thought it was just me having this issue, super annoying. What is the logic behind it?

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@Snow Kitten Sorry if someone already answered this, but the result is that it is harder for customers to know whether to request a price asjustment when there is a price change, since the customer can't see online what she paid.  I do think it is on purpose.

QVC used to show the price we paid right in the Order Status page.  No more.

QVC also stopped showing the prices for saved items.  I used to park items there when I thought a price was too high and I hoped for a reduced price.  Now I can't just look at my list of saved items and see the prices, I need to open each product page.  For me it is discouraging purchases because I don't want to take the time to do all that clicking and waiting.

And has anyone else had the experience that it is hard to browse saved items when there is free S&H?  The QVC website becomes super slow moving from page to page.  Same with the wish list.  Those are also lost sales to QVC if I can't find items I saved to see if price was lowered, as free S&H is a type of discount that may induce me to purchase an item I am on the fence about.