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Valued Contributor
elruth
Posts: 647
Registered: ‎03-13-2010

Please help me with hearing the sound on videos!

‎11-18-2016 08:02 PM

Am I doing something wrong? For weeks I can not access sound when I want to watch a product video. This keeps me from purchasing as I want to year the detailed description. Please advise!! 

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Honored Contributor
lolakimono
Posts: 54,451
Registered: ‎03-29-2012

Re: Please help me with hearing the sound on videos!

‎11-18-2016 08:11 PM

@elruth

What browser are you using and do you have the mute button Xed out?

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spikeysmom
Posts: 142
Registered: ‎04-19-2010

Re: Please help me with hearing the sound on videos!

‎11-18-2016 08:25 PM

Hi @elruth, too bad we can't get together.....I have sound and NO VIDEO for 3 weeks now.  Ever since they changed the page format.  Spikey's mom

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Honored Contributor
stevieb
Posts: 65,703
Registered: ‎03-10-2010

Re: Please help me with hearing the sound on videos!

[ Edited ]

‎11-18-2016 08:40 PM - edited ‎11-18-2016 08:40 PM

@elruth

 

It might be as simple as turning the sound on. When the videos start, some of them default to no sound and there'll be an X next to the little speaker icon on the little tool bar that will appear if you scroll down near the bottom of the video. Click on the X and you'll have sound.


In my pantry with my cupcakes...
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Respected Contributor
PinkyPetunia
Posts: 2,229
Registered: ‎03-09-2010

Re: Please help me with hearing the sound on videos!

‎11-18-2016 10:23 PM

I can't hear the sound on videos when I use my tablet and the Puffin browser, but it works with Chrome.  So for those of you with this issue, have you tried a different browser or a different device?

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