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Regular Contributor
goldreich27
Posts: 196
Registered: ‎03-12-2010

Please Give Us Suggestion Q

‎06-30-2011 08:59 PM

When I return an item and PAY for return shipping with carrier of my choice, never fail QVC charges me for the return fees and I have to call to get it refunded.

Today I was told by CS not to use any portion of the return slip, hand write everything on slip of paper, write out every detail on why I am returning the item, tuck it in the box and this wouldn't happen {#emotions_dlg.confused1}. I can't see how this information is correct. I fill out the return slip so you know why I am returning the item and how I want it refunded, by original method or merchandise credit. If I do not include this slip how are you to know why I returned it or how to refund it?

Why make this a pain for the customer by writing out everything on a slip of paper when the tear off portion of the return slip is MADE for this reason? It is so easy to SEE we didn't use easy return lable!!!!

Please give us more guidance on how to NOT get charged return shipping fees when we PAY to return item and don't the EASY RETURN LABEL.

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