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New Contributor
djcj
Posts: 2
Registered: ‎01-04-2014

PEOPLE FIRST! ALWAYS!

‎01-04-2014 05:26 PM

I love QVC and have been a customer for many years. In fact, at this very moment I am enjoying the cozy warm heat from my Duraflame I purchased a couple of years ago. AS OF TODAY I AM NO LONGER A QVC CUSTOMER! In fact I will be returning all of my recent purchases. I unexpectedly encountered a short term financial hardship. I called QVC and asked if they would postpone my easy pay payments (there are 2 totaling around $54) for 2 weeks. I spoke with Marie who emailed the corporate office and said they would/should email me back with a confirmation of some kind. I had not received any response as it got closer to one of my payments coming due. I called customer service and spoke with Maxine or Lisa who immediately informed me that they do not change the due dates on easy payments ever. I told her that I was not told that previously. This actually hurts my heart.

THE GREAT NEWS IS ....HSN DID WORK WITH ME! They believe in my motto: PEOPLE FIRST!{#emotions_dlg.thumbup}

This is a wonderful suggestion and kind human gesture for QVC to implement.

Judi H

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MrsLorraine
Posts: 952
Registered: ‎07-05-2012

Re: PEOPLE FIRST! ALWAYS!

‎01-05-2014 12:41 PM

all righty, then.

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