Orders sitting IN PROCESS

Effie54 · ‎09-08-2010

I have orders sitting "in process" for days on end. I know everyone is short of help, but I can get an order placed and delivered from companies like bass pro shop, old navy, Kohl's, etc. in a matter of just a few days. Why does it take QVC soooooo long to keep us waiting with orders in process??

millieshops · ‎03-09-2010

@Effie54 Wouldn't be all be just guessing if we gave you an answer? I think so.

Here's my guess - QVC is getting more orders than they can fill as fast as they come in. None of the other companies you have used run TV shows tha can bring in thousands of orders within one hour - and some days that happens hour after hour.

I also know that just a few years back Amazon had an increase in their orders of 70% which would make people think they made a huge profit, but their bottom line actually dropped that year because they spent all the increase in revenue plus more to make do with fewer workers compared to that increase. (This year Amazon is backing out of the contracts they signed for millions of square feet of new warehouses. QVC isn't alone in being affected by money tightening.)

QVC is a big company, but it's small compared to Walmart and Amazon. Further, it doesn't collect upfront money in membership fees that those 2 do. I don't know Walmart's number, but Amazon earns more than a billion dollars in those fees every year. Free shipping is expensive!

Final comment - Every order I have made with QVC has been in my home by its EDD with a one-day exception when snow covered more than half the US, so I know not to track for several days, and I don't want to pay for shipping whether by a fee or having to buy extra to get to the free level.

Rose429 · ‎08-26-2012

@Effie54 I have an order in process for 11 days. I would cancel it if I could.

chrystaltree · ‎05-10-2010

You should call QVC and ask them.

RespectLife · ‎02-27-2012

Excellent and valid points @millieshops

Well said!

RespectLife · ‎02-27-2012

@Effie54

If quick delivery is needed, you Know better than to order from QVC!

We all know their shipping issues!!!

Judaline · ‎03-10-2010

An order I placed 10 days ago says "preparing to ship". I told QVC Social Team to cancel it even tho it said that baloney about 'no changes can be made at this time.' They said they would try-also told me not to refuse it if it ever comes as they can't track it. If I take it to the p.o. they will give me a receipt that I refused it so I will have my proof, but can you just imagine how long that would take them to track it and give me a refund? I'll just return it and get free shipping. If it ever comes.

Goodie2shoes · ‎04-30-2012

My Denim and Co TSV from 9/20 still says "preparing your order" so it seems things have slowed down again over the past month. My previous orders had been delivered within a few days, not any more. I just received a order yesterday that had been sitting at the post office for 4 days before it was finally delivered.

RespectLife · ‎02-27-2012

@Judaline

It takes 2-3 days for your credit to be issued IF you are using QVC Easy Returns!!!!!!

NO one has to wait for credits anymore.

RespectLife · ‎02-27-2012

@Goodie2shoes wrote:
My Denim and Co TSV from 9/20 still says "preparing your order" so it seems things have slowed down again over the past month. My previous orders had been delivered within a few days, not any more. I just received a order yesterday that had been sitting at the post office for 4 days before it was finally delivered.

@Goodie2shoes

That's on the PO, not QVC.

If UPS transfers my order to PO, I can expect 2-3 more days before I see it.

They must be totally understaffed and can't handle the amount of mail and packages going through them.