Suggestion Box

[Dondon]

I sent an email to Qvc saying that the shipping cost are to high. Even if you order 2 of the same item you have to pay double shipping. I believe that if an items is over 100, there should be free shipping. The cost to ship Handbags are outrageous! You buy a bag that comes to over 300 and then you have to pay high shipping! Qvc show some appreciation to your loyal customers. Oh, FYI watch out for the amount they charge for taxes!

[Hugger4]

I think QVC is going to lose a lot of business from old customers like me who have been shopping with them since day one (1986). I returned something the other day and the amount they reimbursed me just didn't look right - so I called customer service and they confirmed that when using the return label you pay that and also the $3 or $5 or $12.95 or $20 it cost to ship that item. So, say I had ordered that nice little cabinet that Valerie was showing the other day.....the shipping on that is $49 - if it didn't fit into the room I was planning to put it in or just didn't go with the rest of the room and I had to send it back - I'd be out $49 plus $8.95 shipping. Same with clothes - I have ordered clothes in the past with QVC but you know how clothes are - most things just either don't fit or don't look right. So you're out $6.95 plus $3-$5. That adds up to a lot. QVC is just like any other store where you need to try things on, feel things in your hands for the quality, and so when you buy something from TV you really don't know what you're getting until it's in YOUR hands......so now that more is coming out of my pocket to buy something from QVC - I usually buy a TSV that is a very good price. Anything else I will price match elsewhere and buy it there with free shipping - like Kohls - they ship it to me and if I don't like it - a store is 1/2 mile from me. Target is also a 1/2 mile from me. Nordstrom has free ship/return. So now I'll watch QVC and buy it from another store at a lower price and free shipping/returns. Sometimes in life companies change policies - sometimes due to a change in leadership - and the policies that new leader creates can really bring down a business instead of uplifting it. I think in time QVC will go back to their old way of shipping costs not only because of less revenue coming in because of the change, but they will realize that the customer has the right to make those returns, because after all, they are only seeing it on TV and the customer needs to see and feel and test it; and it needs to be worth the cost to the customer to keep the product. All stores have to abide by this or else we take business elsewhere.