Although I received my TSV stand mixer several days ago, I didn't open it right away because I wasn't ready to use it yet. Well, this morning I got ready to make my spritz cookies and couldn't wait to use it. Upon opening the box which was flimsy and in poor condition when it arrived, I found my mixer to be scratched all along the top. I immediately called CS and was told to box it up, send it back and fill out the paperwork saying that it was damaged and to exchange for the same one, which is the Black Storm. When I asked how long before I get my new one, he said it could be at least two weeks because they have to wait to get the damaged one back to send out the new one. WHAAAAT? Because they now have my money (I did not use easy pay), I have to be inconvenienced when I really need this mixer to bake cookies. Once it is shipped, with their label, I will get a notice saying it is on its way. Why then do they need to wait to send out my replacement? They know that is coming. I am very unhappy. The packaging on this mixer was not sturdy enough for the weight it held and I should not have to be inconvenienced for their mistake.