Suggestion Box

[TY]

Is there a way to turn off the closed captioning on the QVC app live feed?

[PINKdogWOOD]

@TY  Yo should be able to do this via a function on your tv.  If you have a manual, you may check that to figure out how to turn off close captioning.

[TY]

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@PINKdogWOOD wrote:

@TY  Yo should be able to do this via a function on your tv.  If you have a manual, you may check that to figure out how to turn off close captioning.

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I should be clearwr, what I'm using is the QVC app on my ipad to watch the QVC live feed as I can't get QVC on my cable TV.

Both the QVC ipad app and the HSN ipad app have started to live stream with closed captions and there doesn't seem to be any way to turn off the closed captions via the apps.

[Kim-QVC]

Hi @TY - Thank you for posting in our Community forums 
Here are some instructions for the closed caption option on our QVC App that might help -

• From the QVC app, tap on the icon at the bottom of the screen which says, “QVC Live.”
• Once you are on QVC Live, tap on the double arrows at the bottom right corner of the screen to make the view full screen.
• Tap anywhere on the screen and the text box should appear on the lower right corner of the screen.
• Tap on the text box symbol located at the bottom right corner of the screen.
• You will be presented with the “Audio & Subtitles” page.

Closed captioning subtitles should appear on your screen within several minutes.

~Kim

[TY]

@Kim-QVC

thanks for the information about how to turn off closed captioning when watching the live feed via the QVC app.

i did find that once I placed a check mark next to the "Off" option that there was no back button to get back to the live feed. I ended up closing the QVC app and relaunched it to get to the live feed again and your instructions worked to turn off the closed captioning. So thanks! I have an ipad 2 and an ipad mini and have the QVC app on both.

[PINKdogWOOD]

@TY  Oh Sorry - can't help you there.  I assumed you meant your regualr tv.