Suggestion Box

[Pearlee]

There may be exceptions to this, but I notice that for a video presentation of an item, Q usually uses the most recent presentation of the item in the video.  I am requesting that it use the first presentation of the item for the following reasons (or more precisely, a version of the video that shows all color choices since colors may have been added since the first video presentation):

(1) Oftentimes some colors are gone in the item by the most recent presentaiton, so not all color options are in the video.  But...some colors pop back into stock in a few days for whatever reason (cancellations, checks not sent in, etc.) and so when we watch the video of the most recent presentation, we cannot see the color choice of the item that popped back into inventory.  

(2) Even more importantly, like other LOGO lovers, I buy a lot of items As Is because they are more affordable.  The description of an As Is item usually gives the original item number which is  very  helpful because I can then go watch the video of it and read the reviews.   But, sometimes the As Is color choice is not in the video any more because it had sold out and the most recent airing is in the video.  

Bottom line: I want to see all color options in the video. I dislike buying an item without seeing the color choice presented.  So please use as the video whichever presention shows all the color options of it, whether it is the first video presentation or, if subsequent colors were added, a later version.  But oftentimes the latest version does not contain the color choices that have sold out.  I want to see all color choices in the video  

[KingstonsMom]

@Pearlee

Thank you SO much for bringing this up! It's been a major pet peeve of mine!

I agree 100%!

[bebe777]

@Pearlee, thanks for bringing this up because I think it's a great suggestion. I've found that the best way to judge the true color of an item is to see it in the video, and sometimes only the first presentation will have the full color selection. 

Sometimes, "sold out" colors come back in stock either through added inventory or due to returns. If there aren't any more presentations for the item, then I have no way of knowing what these colors really look like. 

Also, frequently, the first presentation is the most comprehensive one. 

-- bebe

[Pearlee]

@KingstonsMom and @bebe777   Thank you for your support.  Now if only someone sees this  thread who can do something about it!

[Brittany-QVC]

Hi @Pearlee,

I'll forward this along! 

Brittany

[rrpell]

@Pearlee  Me, too.  I like seeing all the color options.  Great suggestion!

[Pearlee]

Thank you!  @Brittany-QVC  @rrpell . 

[Trudey]

@Pearley.  Great suggestion!

[bebe777]

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@Brittany-QVC wrote:

Hi @Pearlee,

I'll forward this along! 

Brittany

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@Brittany-QVC, thanks so much for passing this request along.

-- bebe

[Pearlee]

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@Brittany-QVC wrote:

Hi @Pearlee,

I'll forward this along! 

Brittany

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@Brittany-QVC  Here is a perfect example: F10996.   There are five color choices now, as there used to be.  I assume Q got a new shipment in with spring approaching.  Last year there were this many too but they started selling out over the season (I know - I bought a pair).  Now the video up shows only three choices available - it was probably the video from the last show where these were presented, after choices had sold out.   I'm interested in the blue ones and would love to see the video of them (they were available last year but I chose instead one of the colors that is still in the video, the one the vendor is wearing).

 This is the problem with not showing the video from the first presentation when all colors were available.  Bummer that I can't see the blue ones!  Aarrrghh.  I know you passed my post along, but obviously nothing has been done yet to correct this!

http://www.qvc.com/Fitover-Fashion-Cat-Eye-Frame-Polarized-Sunglasses-by-Jonathan-Paul.product.F1099...