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Trusted Contributor
Posts: 1,439
Registered: ‎06-12-2010

Re: I'm Tired Of Calling CS!


@duckdog wrote:

I sent a package back to QVC last week using their return label.  It sat in my post office for 3 days before it was even picked up by the "Returns' Agent".  What in the heck is a Returns Agent?  Then, I think it must be going by pony express.  It's still not there.  I know I could hitch hike there quicker.  I've had items sit for 5 days before they are even shipped.  As far as I'm concerned, when an order is placed, it should go out within 24 hours.   If you can't do that, QVC, hire more people.  You make enough money on your overpriced stuff.  


I can remember the good old days when your order was picked and shipped literally immediately.

 

I remember David saying that the labels were printing during his presentations!

 

What happened?

Valued Contributor
Posts: 808
Registered: ‎03-09-2010

Re: I'm Tired Of Calling CS!

I emailed CS about an order I received that was not what I ordered, thinking I should probably have a paper trail. It was a Mother's Day gift and I didn't have time to return and try to get what I ordered. Never heard one word from them, not one word. I order way too much from the Q and now I feel that I'm not a respected customer so I'll be taking a break for a while. With their steadily rising prices and steadily decline in quality, I can get what I need elsewhere.

QVC Customer Care
Posts: 2,884
Registered: ‎06-14-2015

Re: I'm Tired Of Calling CS!

@Carolina925 

If you would send an email to QVCSocialTeam@qvc.com, the Social Team would be more than happy to assist you.

Beth QVC

Valued Contributor
Posts: 808
Registered: ‎03-09-2010

Re: I'm Tired Of Calling CS!

Thank you, Beth. I emailed via the link provided and thought that would be sufficient. I appreciate your response.

Trusted Contributor
Posts: 1,925
Registered: ‎03-09-2010

Re: I'm Tired Of Calling CS!

I have to credit where credit is due:  I emailed cs with a concern about an order I received and they replied within hours!  Thank you customer service and thank you @alarmclock  for your advice about emailing.  I sent one email that went unanswered but I think it did not go through; not sure where I got the email link but it didn't work.

Trusted Contributor
Posts: 1,439
Registered: ‎06-12-2010

Re: I'm Tired Of Calling CS!


@lovesdishes wrote:

I have to credit where credit is due:  I emailed cs with a concern about an order I received and they replied within hours!  Thank you customer service and thank you @alarmclock  for your advice about emailing.  I sent one email that went unanswered but I think it did not go through; not sure where I got the email link but it didn't work.


You are welcome!

 

 

Valued Contributor
Posts: 978
Registered: ‎03-10-2010

Re: I'm Tired Of Calling CS!

I'm sorry you have had problems.  I have always had great support when calling Customer Service.

Valued Contributor
Posts: 808
Registered: ‎03-09-2010

Re: I'm Tired Of Calling CS!

@Beth-QVC, thanks again. I've been in contact with CS and we have everything worked out. I appreciate your help. It was a mistake that I received the incorrect order and I should've been more understanding. We all make mistakes and, so far, I've never seen the world end from any of them Woman Very Happy

Respected Contributor
Posts: 2,035
Registered: ‎03-09-2010

Re: I'm Tired Of Calling CS!


@Beth-QVC wrote:

@Carolina925 

If you would send an email to QVCSocialTeam@qvc.com, the Social Team would be more than happy to assist you.

Beth QVC


Something is wrong with this picture!  I wrote the post and another poster got an answer.  Well at least someone got some help Cat Sad

Valued Contributor
Posts: 808
Registered: ‎03-09-2010

Re: I'm Tired Of Calling CS!

I apologize for jumping in on your post. We didn't even have the same issues so I should've kept quiet. I hope you get an answer soon.