Suggestion Box

[Kachina624]

@NYCLatinaMe.  QVC doesn't even accept food returns.  If a customer is dissatisfied for any reason, they just issue a refund.  Read my post above.

It has apparently been unreasonably warm in Phoenix.  Most companies shipping probably assume it has cooled off there.

People would be miffed if vendors refused to ship to the Phoenix area.

[geezerette]

I've never heard of QVC requiring a customer to return a food product they were unhappy with.  They normally just give you a refund.

[Kachina624]

---

@NYCLatinaMe wrote:

---

@Kachina624 wrote:

@KateLynninAZ. It's unfortunate that it's so warm in Phoenix this year so that your order was a googy mess.  I think most of the USA  is not aware of that.  You'll notice they don't sell the truffles in the summertime for that reason

Are you aware that all food products are shipped by vendors who are responsible for selecting the packaging?  When a refund, such as yours, must be made the vendor is dinged for it.

Mine arrived in fine shape in Albuquerque. 

---

I think when QVC takes the order, it knows where it is going and what can happen.  Other vendors do.  This is just bad decision making by QVC.  They could easily say they won't ship to certain locations or include dry ice.  If they won't, then don't sell the product.

This kind of service tells me the company (QVC in this case) doesn't care about its customers' enjoyment of the products it sells.  It only cares to sell.  They know most people won't bother to return and "eat" the cost.  I think it's disrespectful.

---

@NYCLatinaMe.  It's the vendors who know their product and are responsible for designing appropriate packaging and doing the shipping.   They don't know the weather report for every city.  It's normally cooler in Phoenix by now.  A cold pack adds tremendously to costs to ship as they're insulated and can be very heavy.  Usually reserved for meats and fish, more expensive products.

All people have to do is call CS. 

[Venezia]

---

@LindaSal wrote:

I'm sorry but perhaps you should be more mindful of purchasing perishable food when you live in a very hot climate.   I don't even order food online in the summer months and I live in New England.

---

Blaming the customer is just wrong.  QVC and the vendors need to know when they can ship to which areas, and package and label things appropriately.

I live in New England and recently had a shipment of Just Bagels take 5 days to reach me, three of those days sat in the UPS warehouse over a weekend, under who knows what conditions.  They were completely stale.  Just Bagels say they only ship Monday to Wednesday, but they shipped on a Thursday afternoon.  They did this before in the summer and I received moldy blueberry bagels.

I contacted them that time and said UPS doesn't deliver on the weekend here.  They were supposed to be shipped 2-day Perishable.  They simply blamed QVC for determining the shipping method, but didn't explain WHY they shipped on a Thursday.  So they do it again?

None of these things are the customers' fault.

[Kachina624]

@Venezia.  I found the blueberry bagels mold very fast but I've kept the others in the fridge for up to two weeks and they were fine.  I bet those UPS  warehouses are unheated and rather cold.  They may not have been fresh when shipped, despite their claims.

[Love my grandkids]

@geezerette I  only order treats from Amazon and never a problem. My DIL loves Lindor and last Christmas I ordered DS and DIL and family a huge batch. Arrived perfectly in So. Cal. in a short time.

[LindaSal]

@Venezia I simply stated she should be more "mindful" as she did order them in June living in Phoenix.   IMO you have to take some responsibility when you are the one who lives there and is well aware of the summer temperatures.   If it ships from the vendor which many do, I guess maybe they should include dry ice but the customer also has to be willing to pay for that.  I'm sure Phoenix has some lovely little chocolate shops that you can buy from locally and avoid the whole problem.  

[geezerette]

---

@Love my grandkids wrote:

@geezerette I  only order treats from Amazon and never a problem. My DIL loves Lindor and last Christmas I ordered DS and DIL and family a huge batch. Arrived perfectly in So. Cal. in a short time.

---

@Love my grandkids 

Thanks, but my Amazon orders take as long to get to me as most of my QVC orders so that wouldn't help.  

I'll just stick to making my own gifts up from what I can source locally.

[Qvcmeow]

QVC isn't actually shipping those food items; that's the vendor, and they decide whether to use dry ice and things of that nature.

[ROMARY]

Either don't sell them at all in the Summer, OR don't ship to warmer states during the Summer.

Maybe offer them in the three or so Spring months and again in October, Nov., Dec.  ..... next January, February.

Well, that's what I would think about  if I were in charge.