Exchange Returns - Make It Easier

Montana · ‎03-09-2010

I think the Exchange process would work better if packages had a sticker or symbol or something on the outside so they could be easily identified at the point of intake. A brightly colored visual of some sort would work to immediately flag and separate exchange returns.

sunshine45 · ‎03-09-2010

that is a good idea @ Montana.

i would also add that maybe there could be a way for the purchaser to notate it on their item in their account online under order status.

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"The world is a dangerous place, not because of those who do evil, but because of those who look on and do nothing." - Albert Einstein

Stevie Nix · ‎03-09-2010

I write in bold marker "EXCHANGE" on the box or bag so that hopefully it will be handled correctly.

nyc1 · ‎03-19-2010

@Stevie Nixwrote:
I write in bold marker "EXCHANGE" on the box or bag so that hopefully it will be handled correctly.

@Stevie Nix I've done that! I've marked EXCHANGE in such big letters several times, with a note and thank you attached. Nope... my exchange was processed as a return for credit, and the item I wanted was in stock.

TRAINING is obviously an issue here. Sloppiness, not caring, rushing ..... all I know is if the people who I manage in my department worked like this, they'd be working elsewhere.

I'm a good teacher and trainer, but sometimes the fit of the job and the person is just not a match. It's up to me to monitor that. For there to be CONSTANT issues with exchanges not only reflects poorly on the people doing the exchanges and returns, it reflects worse on their Supervisors and Managers.

Montana · ‎03-09-2010

I was thinking that an official QVC standardized symbol or marking would mean every exchange package would have the same visual alert. They might be easier to spot.

I am suggesting this because customers’ writing on packages isn’t working.

Montana · ‎03-09-2010

@sunshine45wrote:
that is a googd idea @ Montana.

i would also add that maybe there could be a way for the purchaser to notate it on their item in their account online under order status.

@sunshine45 I like your idea. Written documentation would preserve the outcome of each transaction. I think this would be good for everyone involved.

Puppy Lips · ‎05-09-2010

I did an even exchange just once so far. I wanted a different size and color. I put down two color choices and labeled them 1st choice, and 2nd choice. Well I got the 2nd choice in color, even though the 1st choice was available before, during, and after I sent in the exchange. It is no biggie, but still, my wishes were not followed.

Always remember that you are absolutely unique. Just like everyone else. Margaret Mead

PINKdogWOOD · ‎05-13-2010

They could make exchanges REALLY easy if they'd stop refunding the return and just SEND out the new item. Crediting back the returned item and then beginning the entire process all over again by charging again makes the exchange a moot point not to mention really time consuming.

Exchanges here have never been easy and almost every time I've attempted to process one, by the time they get my item to exchange and process the return credit for it, the item I wanted in new size (or color) oh, oops, it's all sold out - sorry. Makes sense as to why they just do a return credit right from the get-go. they've no idea if the new item is in stock or not.

I've never ordered and exchanged with any other site who processes exchanges like here (and I'll toss in B&M too), no credits processed, no new charges processed either, just a simple exchange of one for another.