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07-24-2021 11:24 AM
@Kachina624 wrote:All the frozen food I ever ordered was shipped by UPS Second Day Air, never by the USPS. It always has arrived frozen solid and in good condition.
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So do I...desert rat. And have never had any issue with frozen food...until yesterday!!
Have Heartland chicken on order delivery and received my latest order yesterday afternoon. When I touched the box, it felt warm. When I opened the box, the ice deal was totally flatten, not a big deal. But, the chicken had completely defrosted!! The whole bag was as pliable as cooked noodles!! Called, of course, and got refund.
The thing is...I had checked outside for the delivery several times during the day. The box couldn't have been outside very long and it was not one of our hottest days. So the chicken had to have been thawing way before it got to me...maybe days!!
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