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New Contributor
Posts: 3
Registered: ‎06-23-2019

Customer ratings on products

Lately I have not been able to read many customer ratings on products purchased.  They show they are there, but when clicked on they will not come up.  I have particulary noticed this on items that do not have as many high ratings.  Can someone at QVC please fix this issue?

Honored Contributor
Posts: 69,397
Registered: ‎03-10-2010

Re: Customer ratings on products

The issue is most likely on your end or there would be an avalanche of complaints.  Try using a different browser; that often solves such priblems.

New Mexico☀️Land Of Enchantment
New Contributor
Posts: 3
Registered: ‎06-23-2019

Re: Customer ratings on products

Thank you for the suggestion, but, many do come up.  It just seems like the ones with lower ratings do not.

Honored Contributor
Posts: 30,238
Registered: ‎03-12-2010

Re: Customer ratings on products

I think you have to look around for them (to click to see them).  

 

In the question line I type in ORDER STATUS when I want to find that.  Try typing in CUSTOMER REVIEWS.

Esteemed Contributor
Posts: 5,496
Registered: ‎01-14-2017

Re: Customer ratings on products

Hi @forte i also have this problem, I too think is is a browser issue (I have safari).  Since I don’t want to add a browser I found a workaround.  I reload the page, and as the page is reloading I scroll.  I keep scrolling until the reviews load.  We can tell there are reviews by the stars next to the item number.  Sometimes I have to do this more than once.  It never fails, except when I decide I am not that interested and move on.  Their loss.

Super Contributor
Posts: 341
Registered: ‎04-30-2014

Re: Customer ratings on products

 I have the same issue when I try to access the reviews from  my order or my wish list.  The reviews do show up when I access the item from the search bar.  

Honored Contributor
Posts: 10,432
Registered: ‎05-15-2016

Re: Customer ratings on products

This happens to me too like when Northern Nights had the tsv sheets on and you couldn’t click on the reviews. Now I know why, they are horrible and the reviews reflect that. 

Trusted Contributor
Posts: 1,157
Registered: ‎03-10-2010

Re: Customer ratings on products

I can't see reviews on my iPad, but can see them on our desktop.  It is aggravating.