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Respected Contributor
Posts: 3,552
Registered: ‎09-08-2010

I couldn't get Customer Service to answer my emails (sent 4 times), but they're on this site proofing threads proficiently. 

QVC Customer Care
Posts: 1,622
Registered: ‎06-14-2015

@Effie54 wrote:

I couldn't get Customer Service to answer my emails (sent 4 times), but they're on this site proofing threads proficiently. 


@Effie54 Please be sure you are email us at QVCSocialTeam@qvc.com.  

Susan

Respected Contributor
Posts: 3,552
Registered: ‎09-08-2010

@Susan-QVC wrote:

@Effie54 wrote:

I couldn't get Customer Service to answer my emails (sent 4 times), but they're on this site proofing threads proficiently. 


@Effie54 Please be sure you are email us at QVCSocialTeam@qvc.com.  

Susan


I did

QVC Customer Care
Posts: 1,622
Registered: ‎06-14-2015

@Effie54 wrote:

@Susan-QVC wrote:

@Effie54 wrote:

I couldn't get Customer Service to answer my emails (sent 4 times), but they're on this site proofing threads proficiently. 


@Effie54 Please be sure you are email us at QVCSocialTeam@qvc.com.  

Susan


I did


@I am in the inbox this morning and we have not received an email, I am happy to help with whatever the CS Issue is but we are not receiving.  Can you provide any of the details here?               Susan

Honored Contributor
Posts: 8,561
Registered: ‎03-09-2010

@Effie54  - I've always gotten a very quick response whenever I've used the email address that Susan gave you, so something else must be going on.

 

 

Respected Contributor
Posts: 3,552
Registered: ‎09-08-2010

@Venezia wrote:

@Effie54  - I've always gotten a very quick response whenever I've used the email address that Susan gave you, so something else must be going on.

 

 


I just sent the email again to the address CS listed. 

QVC Customer Care
Posts: 1,622
Registered: ‎06-14-2015

@Effie54 wrote:

@Venezia wrote:

@Effie54  - I've always gotten a very quick response whenever I've used the email address that Susan gave you, so something else must be going on.

 

 


I just sent the email again to the address CS listed. 


@Effie54 We can give it a little more time but so far no email was received, it might be best to call CS for assistance to save any further frustration, just a suggestion. 

Susan

Honored Contributor
Posts: 13,020
Registered: ‎03-10-2010

You referenced CS again. Don't get that CS or Customer Service anywhere near youir email.  I think you are and that's why Social Team isn't getting email.  

Honored Contributor
Posts: 8,561
Registered: ‎03-09-2010

@Effie54 wrote:

@Venezia wrote:

@Effie54  - I've always gotten a very quick response whenever I've used the email address that Susan gave you, so something else must be going on.

 

 


I just sent the email again to the address CS listed. 


@Effie54 - Susan asked you to send the email to the Social Team at:

 

QVCSocialTeam@qvc.com

 

That's what you need to put in the address bar of your email, so that it can reach the Social Team.  Exactly as written above, no spaces or any other characters than what's shown.  (Copy and paste it, if that helps.)

 

I have never had a problem with my emails reaching them, when using that address.  The Social Team have always been excellent at resolving issues, when the email actually gets to them.

 

You keep saying "the email CS listed".  Is the above one what you mean or are you using a different one?  More specific information might help.

Honored Contributor
Posts: 61,561
Registered: ‎03-10-2010

I emailed to that address last night and got a response from Beth with a resolution within minutes.

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