Suggestion Box

[lolakimono]

Long story short...

I discovered the Halston sweatshirt A270260 and decided to take a chance on it by ordering it in two colors.

 To my surprise, one of the two colors was released soon after and then shipped out. 

Edited to remove personal information   Beth QVC

It didn't ship until 1/12, but once I received it I liked the fit so much that I decided to order the remaining colors in my size, now on waitlist.

I have been stalking my orders each day, with no ship dates.

Another board member mentioned that it is now "on sale", which didn't show up in my order list.  When I clicked on the link and saw that it is now reduced to $27.12, I contacted CS via live chat to ask for a price adjustment.  The CS agent denied it, because it was beyond 30 days of the order date, even though it didn't ship until 1/12 and I contacted them on 2/11.

I wrote "thanks.  I'll cancel my remaining waitlist orders then" and she replied "you're welcome!"

Do the math, CS.  

I just canceled $178.08 in future orders because you would not credit $17.

I took my money to Belk instead and ordered a similar sweatshirt, in stock, for a grand total of $14.49. 

[GingerPeach]

These comments mean a lot coming from you, @lolakimono, because you have shown yourself to be sensible and smart.

It's true - other companies would be more likely to work with you.

If you haven't already, you might try calling back until you reach someone who is more amenable to thinking things through.

I think many of us have experiences in which we've called a few times before we reached someone who would work with the customer.  I once had to call Coldwater Creek three times before I got both the percent off plus the free shipping they were promoting in email at the time.

[SeaMaiden]

@lolakimono  That is sad how CS treated you. QVC lost out not just in a sale, but lost a good customer.  

[Beth-QVC]

@lolakimono

Please accept our apology for the disappointing customer service you received from our customer services. I am grateful however, that you took the time to post this experience because it is important to us to hear the negative as well as the positive. If you would please send an email to QVCSocialTeam@qvc.com we would like to discuss this in more depth. Thank you again for your time...

Beth QVC

[bonnielu]

When I think I am right... I call back many times until I get someone who will see it my way and help me.  It usually works.  Now that you have the attention of QVC I am sure they will try to help you.

[Karnerblue]

@lolakimono, so if you get it straightened out to your liking, will you put those orders through that you cancelled?  I'm just curious is all.

[qvcaddition]

90% of CS doesn't care anymore like they use to.  Maybe its all the new hires, they are useless. 

READ MY POST IN COMMUNITY ABOUT BACK ORDERS OR SOMETHING.  I WAS FURIOUS THIS MORNING.  A customer for at least 25 years, pay my account in full everymonth and they rejected the Scrub Mommy I ordered yesterday and said use a card that is not outdated.  I used the Q card that has no expiration date.  Then they said the auto order was not paid.  I just ordered this new item yesterday

The CS ask for my last 4 number of Q card and last 4 of SS and then tells me not allowed to get into account.  A couple of years ago a CS was able to get into account.  I said, give me the number of the bank so I can call them because I should not have been rejected.  She said I can't.  She then put the order through and said it was proberly the auto online order they have been having trouble with.  Well i can almost believe that, their online has been screwed up for a couple years and getting worse.  CS has no power at all.  Amazon CS can really help.  The Q is going downhill so fast.

[vickie25]

I'm surprised that the CS rep denied your adjustment.  QVC advertises that you have 30 days to "love it or return it", so the 30 day clock for any price adjustment really begins when you receive the item.  So add 5-7 days to the Jan 12th ship date and you were well within the timeframe as you could have returned the sweatshirt for a refund.

[Pearlee]

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@vickie25 wrote:

I'm surprised that the CS rep denied your adjustment.  QVC advertises that you have 30 days to "love it or return it", so the 30 day clock for any price adjustment really begins when you receive the item.  So add 5-7 days to the Jan 12th ship date and you were well within the timeframe as you could have returned the sweatshirt for a refund.

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@vickie25  Nope. The 30-day clock for the purposes of a price adjustment always begins on the order date.  I've run into this before with CS.

@lolakimono  The Belk sweatshirt doesn't look cropped to me, like the Halston.

[Venezia]

I'm not surprised at the OP's experience with CS.  Most of the time, I'm very happy with my interactions with them.

But not very long ago, I ordered some QF DreamJeannes that were a LTS.  They were under $25.  I tried to order two different colors, but one of them, every time I clicked on it to put it in my cart would come up as unavailable - even though it showed in stock.

Long story short:  I gave up and just ordered the one pair.  Next day, I see the other ones I wanted apparently back "in stock"...BUT the price had gone up $15.  No way was I paying that much more so I called CS and explained and asking to order them at the same price I'd paid for the first pair.

Got a "We can't do that."  And then a crazy conversation about "30 days".  I said "The other pair haven't even shipped yet."  Still got nowhere, so I said pretty much the same thing - "Fine, then I won't order these because I'm not paying $15 more than I would've, if they'd have shown up as available yesterday."  I simply could not get the woman to even understand the point I was making.  And for whatever reason, she didn't get the fact that I had only ordered them the previous day.  What 30 days was she talking about???

I've kept an eye on them since and they show up from time to time, but still at the much higher price on "clearance".  (Yeah, right.)  No longer interested in buying them, but what sense did any of that make?  Do they want to clear out old stock or not?