Suggestion Box

[Mistreatedbycs]

I just tried to call Corporate to talk to someone in Accounts Receivable regarding my legitimate complaint (suggestion) and your receptionist asked if I talked to CS yet and I said "no" then I was transferred to an automated message asking to leave a message. That was definitely rude........I definitely have a suggestion that would make "your life" easier to collect on expired credit cards. First, if I was told there was an easy pay pending that was overdue, I would of taken care of this last night already but just for fun I looked into this matter now.

I received an automated call yesterday from the Q telling me I need to update my credit card information on file and that's all they said! I thought well next time I place an order I will do that but just checked online if I possibly had an easy pays outstanding and I did! Well, Q if I didn't do all that investigating online I would of continued to ignore your messages left on the phone. Who knew you were trying to collect on a payment..that would of been great if that information was communicated on my voice mail.

Your message should read...Hi Q Customer, we have a payment pending on your easy pay item that can't be charged, please update your credit card information online or please call our CS to resolve.

So after I cancelled the current "cancelled" card, entered my new card and made the payment, I called CS to let them know of my suggestion, then your CS agent told me that I didn't authorize payment with my new card (I did) and she wanted to process the payment again...I said "no, I did it", then she said she changed screens and there is was authorizing.

In summary, your message does not instruct anyone that a payment cannot be processed, to me, it just tells me to update my card on file.