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Trusted Contributor
willomenia
Posts: 1,593
Registered: ‎07-31-2011

Re: Call backs

‎05-11-2020 08:12 PM

@loriqvc wrote:

@willomenia - When I need customer service, I'd say I only call about 2% of the time. I've found that I get much quicker, more comprehensive results by sending an email to the social team: qvcsocialteam@qvc.com. They have specialized training to handle a wide variety of issues, and it has never taken them longer than two hours to reply to my messages (and I'd say the average response time is actually closer to 20 minutes). Give it a try—and good luck!

tried that, took 2 days to respond

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Trusted Contributor
willomenia
Posts: 1,593
Registered: ‎07-31-2011

Re: Call backs

‎05-11-2020 08:20 PM

@Kachina624 wrote:

If they can't keep up with the incoming calls, when would they have time to do call backs?

I think its an automated system, is calls back on the line you call from, and takes a second before someone says hello. I have a call back with my cable company, it certainly beats the heck out of staying on the phone for hrs. I mentioned hsn here, because i know they are a sister company of qvc.

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