Stay in Touch
Get sneak previews of special offers & upcoming events delivered to your inbox.
Sign in
06-22-2016 08:47 AM - edited 06-22-2016 08:48 AM
Was disappointed that I received an obviously worn and returned pair of Alegria sandals from Q. I ordered the Fiona sandal (former TSV) as new, not "as is" or from a Q outlet. Shoe was missing the Alegria mini shoe fob and was packaged in a plain white generic shoebox without the Alegria tissue. Leather was stretched out. A phone call to Q hopefully has refunded my entire amount, but I did not want a replacement sandal because concerned about receiving another return. Have been a Q shopper since 1993--first time I've received a used item. Guess I've been lucky.
06-22-2016 10:52 AM
@CJC wrote:Was disappointed that I received an obviously worn and returned pair of Alegria sandals from Q. I ordered the Fiona sandal (former TSV) as new, not "as is" or from a Q outlet. Shoe was missing the Alegria mini shoe fob and was packaged in a plain white generic shoebox without the Alegria tissue. Leather was stretched out. A phone call to Q hopefully has refunded my entire amount, but I did not want a replacement sandal because concerned about receiving another return. Have been a Q shopper since 1993--first time I've received a used item. Guess I've been lucky.
You could of gone to the consignment shop for that, right? Guess QVC's Quality Control Dept. is having trouble keeping up with the volume of returns. I can see why with mistakes like this and wrong items, color and sizes shipped...
06-22-2016 01:21 PM - edited 06-22-2016 01:22 PM
@AKgirl2 wrote:
@CJC wrote:Was disappointed that I received an obviously worn and returned pair of Alegria sandals from Q. I ordered the Fiona sandal (former TSV) as new, not "as is" or from a Q outlet. Shoe was missing the Alegria mini shoe fob and was packaged in a plain white generic shoebox without the Alegria tissue. Leather was stretched out. A phone call to Q hopefully has refunded my entire amount, but I did not want a replacement sandal because concerned about receiving another return. Have been a Q shopper since 1993--first time I've received a used item. Guess I've been lucky.
You could of gone to the consignment shop for that, right? Guess QVC's Quality Control Dept. is having trouble keeping up with the volume of returns. I can see why with mistakes like this and wrong items, color and sizes shipped...
Every summer more things like this happen. I think they hire extra help at this time of year.Maybe college kids or whatever. Most of us are lucky to get what we ordered................lol
I am waiting for a pair of Rykas. not the TSV but an order that was on air months ago.Maybe even last yr. I noticed a "as is" pair in my size and was tempted cause it was 1/2 the price.I didn't get it.i ordered the full price pair. I hope I get what I ordered
........fingers crossed!
06-22-2016 01:46 PM
06-22-2016 02:14 PM
@CJC wrote:Was disappointed that I received an obviously worn and returned pair of Alegria sandals from Q. I ordered the Fiona sandal (former TSV) as new, not "as is" or from a Q outlet. Shoe was missing the Alegria mini shoe fob and was packaged in a plain white generic shoebox without the Alegria tissue. Leather was stretched out. A phone call to Q hopefully has refunded my entire amount, but I did not want a replacement sandal because concerned about receiving another return. Have been a Q shopper since 1993--first time I've received a used item. Guess I've been lucky.
Consider yourself lucky that since 1993 this is the first time you received a used/worn item.
I remember receiving a Victor Costa (dressy) jacket that came with a wedding program in the pocket. The wearer was careful, as it appeared she didn't spill anything on it at the reception.
06-22-2016 04:00 PM
@lulu2 wrote:
@CJC wrote:Was disappointed that I received an obviously worn and returned pair of Alegria sandals from Q. I ordered the Fiona sandal (former TSV) as new, not "as is" or from a Q outlet. Shoe was missing the Alegria mini shoe fob and was packaged in a plain white generic shoebox without the Alegria tissue. Leather was stretched out. A phone call to Q hopefully has refunded my entire amount, but I did not want a replacement sandal because concerned about receiving another return. Have been a Q shopper since 1993--first time I've received a used item. Guess I've been lucky.
Consider yourself lucky that since 1993 this is the first time you received a used/worn item.
I remember receiving a Victor Costa (dressy) jacket that came with a wedding program in the pocket. The wearer was careful, as it appeared she didn't spill anything on it at the reception.
Gotta love this! Did you keep the jacket and wear it?
06-22-2016 06:15 PM
The worst.
I posted a few days ago, I got someone's return of a top--it was rolled into a wrinkled ball, had pet hairs on it, AND still had the previous customers return label, complete with all of their personal information and return reasons.
Quality control is clearly considered expendable come budget time in the Q...
06-22-2016 06:37 PM - edited 06-22-2016 06:38 PM
It's interesting to see this is happening pretty frequently now.
I ordered a pair of skechers in size 8.
I received a pair of ryka in size 9.
They are going back.. But sometime is seriously off their game in shipping.
The shoes I actually ordered are sold out as well.
06-23-2016 06:56 AM
This is why I never order undergaments from here.........euww
06-24-2016 07:47 PM
That's disgusting!
Get sneak previews of special offers & upcoming events delivered to your inbox.
*You're signing up to receive QVC promotional email.
Find recent orders, do a return or exchange, create a Wish List & more.
Privacy StatementGeneral Terms of Use
QVC is not responsible for the availability, content, security, policies, or practices of the above referenced third-party linked sites nor liable for statements, claims, opinions, or representations contained therein. QVC's Privacy Statement does not apply to these third-party web sites.
© 1995-2024 QVC, Inc. All rights reserved. | QVC, Q and the Q logo are registered service marks of ER Marks, Inc. 888-345-5788