Refund shortage. - Page 3

kitcat51 · ‎09-15-2016

Just go to your account & look at the details of your purchase...you'll find what CS told you is correct & you weren't deceived. Good grief, everyone should pay attention when placing an order....it's not complicated, it's easy.

gift message on order · ‎10-29-2023

Thank you, rms1954! I will reach out to them.

rockygems123 · ‎06-04-2012

@Etoile308 wrote:
Wait, a long time buyer is ANGRY!!!!!!! So much so they sign up for the message board using the docile name of "gift message on order" to post their negative comment. Not choose a name with more bite to it?

I can't be the only one noticing the nightly negative complaints from first time posters, the names in small type, the overuse of punctuation, the one time post with no follow up, no avatars, no signatures...

Smack by backside and call me a bot, because it fits the profile.

None the less, always entertaining. Should be interesting to see if the OP returns. I'll gladly apologize.

@Etoile308

Not only do they typically not return, there is no exchange from them within their original post.

No thank you from the OP, no comments on the posters info, agree with you 100% bots and stirrers of the pot.

ETA: There was a response from the OP, that was quite surprising!

gift message on order · ‎10-29-2023

Hello Kachina624: I want the ENTIRE EASY PAY REFUND, BUT IF YOU READ MY POST, they took out shipping to me and what it cost ME to ship back to them resulting in $5.05, ridiculous. I am SO UPSET AT THE DECEPTION!!

meem120 · ‎03-09-2010

Thats the way it is. I have gotten refund of 32 cents sometimes.

Isobel Archer · ‎04-04-2015

@gift message on order wrote:
Hello: I am or might be WAS a dedicated QVC shopper who just got off the phone with a CS rep. I returned a pair of shoes that DID NOT FIT. I requested a refund and she said she could only give me $5.05 back!!!! I told her it was free returns and she said no, it's free returns with exchanges. I said but you have nothing else to offer me; the shoes are too small and there is no other size!! I am so ANGRY!!!!! This is deceiving and I DEMAND A FULL REFUND on a product I cannot use!!! It was set up on Easy Pay which was a surprise to me; I did not choose this. Is there anyone out there that can help me??? I am so dissatified with QVC now!!!!! VERY VERY VERY ANGRY!!!!!!!!!

What was the total of the easy pay? Is it possibly you did get a refund of your first - and only - payment?

JeanLouiseFinch · ‎10-03-2011

@gift message on order wrote:
Hello: I am or might be WAS a dedicated QVC shopper who just got off the phone with a CS rep. I returned a pair of shoes that DID NOT FIT. I requested a refund and she said she could only give me $5.05 back!!!! I told her it was free returns and she said no, it's free returns with exchanges. I said but you have nothing else to offer me; the shoes are too small and there is no other size!! I am so ANGRY!!!!! This is deceiving and I DEMAND A FULL REFUND on a product I cannot use!!! It was set up on Easy Pay which was a surprise to me; I did not choose this. Is there anyone out there that can help me??? I am so dissatified with QVC now!!!!! VERY VERY VERY ANGRY!!!!!!!!!

There is no deception. You need to listen more closely and read more carefully.

When you place an order, it defaults to Easy Pay unless you change it to a single payment. It's clearly show in the checkout area.

Shipping is charged on returns, which is calculated as a deduction on your refund - you receive the net amount. The only time you are not charges is if the item was defective.

Exchanges of the same item ship for free, as long as they have the new size/color you're requesting If they didn't have a replacement, return shipping is charged.

chrystaltree · ‎05-10-2010

@SaveTheTurtles wrote:
If you purchase an item on easy pay you only paid the first installment plus the shipping charge. So, when you return something purchased on easy pay you will only be entitled to get get back that first payment installment with the rest being canceled. You wouldn't get the full purchase price back 7nless you paid the full price up front which you said was not the case. Usually the easy pay is the default method so if you want to pay for the item in full you need to choose that option at check out.

Yup! Well said.

Etoile308 · ‎01-04-2014

@gift message on order, if in fact you are not a bot I do apologize. Websites, message boards seem more and more a playground for them. Even some very innocuous sites.

Some do return to the site.

If someone mistakenly and unintentionally uses Easy Pay it's very easy to go to your account and pay off the item as if it never on Easy Pay.

There are many retailers that do not offer free returns. I've found they also have higher shipping fees. Some even subtract for a restocking fee.