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Frequent Contributor
Posts: 112
Registered: ‎01-28-2012

This is the first time I received a used pair of shoes and I'm so disappointed with QVC. I would understand if it was an as-is item, but I don't want to pay full price for a new pair that's used.  

I wanted to give others a heads-up. This seems to happen more often than I thought unfortunately. 

Trusted Contributor
Posts: 1,754
Registered: ‎06-07-2010

Re: Received used Spenco shoes

I keep reading more and more about these situations. What's going on at the Q? Bad quality control?

Esteemed Contributor
Posts: 6,705
Registered: ‎03-09-2010

Re: Received used Spenco shoes

@Allieoh - Make sure, when you return them, that you mark them as "defective" and put a comment on the slip that they're used.

 

You can also contact the moderators to note your account or to help with this.  QVCSocialTeam@qvc.com.

 

They're very good at responding and sorting things out.

Frequent Contributor
Posts: 112
Registered: ‎01-28-2012

Re: Received used Spenco shoes

Thank you so much @Venezia! I will do that. 😊

Honored Contributor
Posts: 49,746
Registered: ‎03-10-2010

Re: Received used Spenco shoes

Does "used"  mean they show signs of wear or sign of having been tried on? 

New Mexico☀️Land Of Enchantment
Frequent Contributor
Posts: 112
Registered: ‎01-28-2012

Re: Received used Spenco shoes

@Kachina624 @The shoes had dirt on the bottom sole. I wouldn't mind just being tried on. I buy shoes from DSW and assume they've all been tried on.