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12-28-2014 06:38 AM
02-07-2015 02:42 PM
Thanks everyone for your responses and comments. It's sad when customers are so turned off by a company's poor customer service, that they are forced to stop buying the products. To me, having poor customer service is a really easy thing to fix, and yet, it still exists - go figure! Have a great weekend!
Lovin2learn
02-07-2015 03:15 PM
I just ordered something from them yesterday, a D&B wristlet, and when available, I ALWAYS use Paypal, you are usually safe & protected, at least I have no complaints!
02-07-2015 04:04 PM
This year Dooney "upgraded" their system. It caused massive problem. No excuse, but that is one of the reasons things were so bad. I did order from ILD in mid December, and other than slow shipping I had no problem.
02-07-2015 04:20 PM
I ordered a few items from them this past holiday season. All but one were received in a timely manner. For that item, my credit card was charged right away, but I didn't receive the item until about a month later. I tried contacting them without luck and was just about ready to notify my credit card company when I received notification that it had shipped. They do have great prices on things from time to time if you are willing to take the risk. I ordered a couple of the Tessuta bags (regularly $498) for $149 each before Christmas.
03-24-2015 12:06 PM
I recently bought from the Q a couple of weeks ago the little Pouchette Dooney which I am in love with (black&tan). It is a perfect cross body small STRUCTURED purse that I can put everything I need to take with me every day. I can't believe how much I can fit in this little purse. My friend told me Amazon/ILoveDooney was selling the same purse for $40.20 (mine was total $70 something from the Q) so she ordered the same purse for me in Navy. I went on line and it looked exactly the same. It comes from ILoveDooney. I was so excited as I thought I was getting the same purse for less money.
This Pouchette is just a little ugly pouch. I was so disappointed. So much smaller inside than mine, no structure, nylon material was different and cheap looking, leather strap was shorter and not same quality leather strap as on mine, label was different (name of Dooney & Burke only not duck label), it sounded squashy and was just a horrible little pouch for $40.20. Friend looked it up and come to find out it was a different model number. I don't know what year this was made but I'm guessing before I was born. That is how horrible this purse is.
The Pouchette from the Q is my first Dooney. I finally bit the bullet. I also ordered from the Q a medium size Dooney last week but sent it back as I didn't love it. When I am ready to order another Dooney it will be from the Q as I know what I'm getting. Refunding is no problem with the Q.
My friend got in touch with Amazon re sending the Pouchette back and Amazon has to get the okay from ILoveDooney. It has already been a few days and she hasn't heard anything. I have no problem with the S&H costs as I would rather pay a few extra dollars for the S&H as it is so much easier and I have peace of mine knowing I will get my refund or exchange. Oh, and I went into my e-mail after I dropped off two Q packages at the Post Office and I get an e-mail telling me my packages were on their way back to the Q. Again, peace of mind.
My time is valuable. No more going from store to store when I can sit in the comfort of my home and shop. Same as ordering on-line. I will never trust and buy a Dooney from ILoveDooney. The Pouchette that was on-line is selling as people who are buying the little ugly pouch are paying only for the label and don't know how different the one I bought is.
Amazon is a warehouse. As far as I'm concerned ILoveDooney is scamming people.
03-24-2015 12:40 PM
That's the old Pouchette style Housework. I have it in red and hot pink. I like it but if you drop something on it, it does stain - not easy to clean. It's definitely smaller than the new version. I paid around $60 for each of mine and got them at Belk.
For Easter, I'm getting the crossbody in the new nylon and can't wait! I'ts in torqouise (Can't spell today) and very pretty! Definitely bigger inside.
11-15-2017 09:42 AM
11-15-2017 03:23 PM
Why would you bring up a thread from 2014?
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