Thanks everyone. It seems quality is way down across the board and ordering online is so chancey. I'll probably end up driving to the Clarks store.
I was at the local Skechers store and couldn't believe how haphazard the shoes were. Size 9 too big, size 10 tiny, wide too narrow, regular too wide - I was spinning in circles! Skechers have become very hard inside too, and weird things like the Arch Fit line not having arches. Crazy.