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Trusted Contributor
Posts: 1,722
Registered: ‎12-06-2010

Re: EARTH TSV BOOTS STILL IN PROCESS ON 8/26

Mine just shipped 8/26, so hopefully everyone gets their's soon!

Valued Contributor
Posts: 598
Registered: ‎03-10-2010

Re: EARTH TSV BOOTS STILL IN PROCESS ON 8/26

Has anyone else tried calling customer service yet, like I did yesterday, to see what they may tell you if different than what they told me??

Respected Contributor
Posts: 3,180
Registered: ‎01-20-2011

Re: EARTH TSV BOOTS STILL IN PROCESS ON 8/26

I called CS and spoke with a very nice person named Courtney.She said they were waiting for boots to be releAsed for shipping by the vendor. Again, super nice CS rep. 

Regular Contributor
Posts: 241
Registered: ‎03-10-2010

Re: EARTH TSV BOOTS STILL IN PROCESS ON 8/26

Mine are still in process too. I went in to try to cancel but they said they are in the process of shipping but I won't receive them until 9/2/15. How can they be in the process of shipping if I won't get them for another week. Maybe they are doing this so people won't cancel.
It is what it is!!!
Valued Contributor
Posts: 598
Registered: ‎03-10-2010

Re: EARTH TSV BOOTS STILL IN PROCESS ON 8/26

birkinbaby....That's basically the same as what they told me....being shipped from the vendor.  Woman Frustrated

Respected Contributor
Posts: 3,180
Registered: ‎01-20-2011

Re: EARTH TSV BOOTS STILL IN PROCESS ON 8/26


@Scorpio1971 wrote:

birkinbaby....That's basically the same as what they told me....being shipped from the vendor.  Woman Frustrated


I got the idea to call from your above post.  I  hope we all love them when they arrive.

New Contributor
Posts: 2
Registered: ‎08-28-2015

Re: EARTH TSV BOOTS STILL IN PROCESS ON 8/26

what is with this "in process" an hour after you want to cancel an item? this has happened to me before, and when I called customer service, I was told they had a glitch in their system. apparently, this "glitch" has not been fixed. then the item stays "in process" for days, which is different than how this system worked in the past. I am quickly losing faith in QVC and their "process". maybe they grew too big? 

  

Trusted Contributor
Posts: 1,558
Registered: ‎03-10-2010

Re: EARTH TSV BOOTS STILL IN PROCESS ON 8/26

Still in process on 8/28.  Other people have received them.  I ordered early in the day.  I want to see if they are comfortable and if the wide calf is too wide, as I want to order another color if I like them.  I have another pair on check status, but it will run out before these people ship mine. 

 

Thanks for all the replies.  It makes me feel as if I might get them.  I do have a problem with waiting inordinate amounts of time for items.  That's why I will never again order anything on Advance Order - Fresh from the Fair.  That's not the way I roll.  LOL.  I do feel badly for those of you who wanted to cancel after only an hour or two.  I had that happen only a few times in the past.  Some items you can cancel for days.  I guess it does depend on where/who is doing the shipping.    

Valued Contributor
Posts: 598
Registered: ‎03-10-2010

Re: EARTH TSV BOOTS STILL IN PROCESS ON 8/26

 

Hooray!  Mine just shipped today, 8-28-15 at 3:49am from Ontario, Calif.!   Woman Happy  Guess I won't be getting them here on east coast until middle to end of next week!...Woman Frustrated

Respected Contributor
Posts: 3,180
Registered: ‎01-20-2011

Re: EARTH TSV BOOTS STILL IN PROCESS ON 8/26

I got an automated call an hour ago saying due to factory glitch my boots were to be delayed by 5 days. I certainly worry now they are hurriedly making.some more boots and hope the quality won't suffer. And now  for that worry, I tried to cancel but it is not allowed.  Aaarrgghhhh!