Shoes

[racerrn]

I am so upset! I ordered a beautiful Dooney with the two pockets in the front in natural color. It's a $400+ bag, but I got it on Easy Pay. I think it retails for close to $500. I was SO excited the day it arrived only to open the box and find the bag had scratches all over it. I boxed it up and sent it back. Today the second one arrived and it wasn't wrapped the same as the first one and I thought oh no! Well this bag was worse then the last one! Scratches deep in the leather and on the bottom there were 3 black lines on the leather. It almost looked like someone did that with a Sharpie. I was furious! I called Customer Service and they are sending me out a third one ASAP! I sent the other one back today as well. I have ordered several Dooney's from QVC and NEVER had this problem before. Has anyone else experienced this? I'm wondering if it's a Quality Control issue with QVC or Doonay and Bourke. If this bag is damaged, I'm giving up and getting my money back. I just love the bag and it is really beautiful. I could get a lot of wear out of it. Thanks for letting me vent!!

[stevieb]

I'd not accept the one with deep scratches and dark markings either, but if the scratches are superficial that's more or less the norm for Florentine. Even going to a store and selecting your bag might not net you a bag with absolutely pristine leather. Minor, superficial scratches though, are going to typically rub right out and are almost unavoidable. Hope your third bag is the charm.

[Honeytown]

I can relate to your frustration and disappointment.....when you were so looking forward to your gorgeous bag as shown in the photos. Presumably your bad luck was a fluke and your third bag will arrive in great condition. Fingers crossed for you!

Keep us posted,

Susan