Shoes

[shoerus]

I am so DISAPPOINTED in D&B's customer service. I bought a Florentine bag directly from their site as it's not on QVC. It was not yet in stock but was to be availalbe in mid June. I got an email that it was in stock but never got the purse. I called their customer service line to be told that there was a problem with the data I entered when ordering and that I "got" an email advising me of the problem. I said I did not get that email but they insisted that I did. I spoke with a supervisor who also insisted I received an email. I told them repeatedly that I did not and that I did not appreciate being called a liar. I just wanted my purse. I had to re-give my data FIVE times to several different people and was held up on the phone forever. Never did anyone even offer to expedite my shipping. I KNOW I entered ALL the required data correctly on line as I doubled checked everything. I called the headquarters in CT to complain but the people there said the Office of the President REFUSES to speak with CUSTOMERS under ANY circumstance. Nice bags but it is UNACCEPTABLE that the headquarters WILL NOT take the time to speak with a long time customer about a service issue. I love thier bags but I will never buy another. QVC talks about service all the time... they need to make sure their vendors feel the same