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Honored Contributor
PINKdogWOOD
Posts: 10,966
Registered: ‎05-13-2010

what QVC and Clarisonic just did for me!

‎12-22-2010 03:45 PM

Not long ago on the brds here I mentioned my classic Clarisonic of only about 1 1/2 yrs old, began buzzing loudly when I use it. This started happening only about a month ago. It's so annoying to me that I actually stopped using it and put it away.

I just received a phone call from a QVC rep (I want to say Karen perhaps) who asked me about this problem, having read my post here. After we talked about it, she strongly urged I phone Clarisonic and talk to them about the problem....which I promptly did and here's what happened...

Miss Vicky at Clarisonic very kindly registered mine because I did not know I was supposed to do that. She knew it was about a yr and a half old BUT she said the warranty is 2 years! Who knew! I didn't. So long story short, Vicky is sending me a new classic pink replacement, starting over with a new 2 yr warranty. I will register this one and return my old one.

I was so taken aback by not only QVC phoning me about this, but then to have a new classic Clarisonic on it's way from Vicky, well I'm kind of 'speechless' if you will!

Thank you QVC for your timely and very unexpected attention to this for me!

Merry Chrstimas to you - well, and to me too!!!

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