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01-15-2019 08:13 AM
I am a long time shopper ...Do not understand why it takes soooo long to get items. I order from Macy, JCP, or Amazon and get in 2-5 days.. Have 2 orders at QVC still outstanding from over 2 weeks...WHY??? As much as shipping costs should be faster turn around time .
01-15-2019 09:57 AM
As a long time shopper also, I know that QVC is slow in shipping. Slow in processing, slow in returns.
Before ordering, I take this into consideration.
Sadly, it is what it is!
01-15-2019 10:13 AM
I agree on the long shipping times for certain items. HSN is so much quicker - even Evine is faster than the Q. Right now I have a Lock & Lock order apparently lost in California - and I am on the East Coast!
01-15-2019 01:35 PM
01-15-2019 03:58 PM
It is not just shipping.....returns take longer than FOREVER.... I had to call CS to get credited finally.
01-15-2019 04:15 PM
So very true. They take forever to ship. Evine use to be terrible with the shipping but since Christmas they have been extremely fast.
01-15-2019 07:15 PM
I think the shipping time has gotten worse the past year. Same for returns. Maybe they need to hire more people to get things processed. They could have cut staff to save money.
01-17-2019 05:36 PM
I too am a long time shopper but I'm just about at the end of my shopping with QVC. Since they started using USPS more my shipping time has more than doubled, If I even receive my orders. In the past several months I had 2 orders sit in a postal for 3 weeks. After I called to get a credit the packages arrived 2 days later. Why would 2 orders sit for 3 weeks? Previously my orders would arrive in around 5 days but now that has doubled if not tripled. I also placed an order for a ring before Christmas with guaranteed Christmas delivery. It arrived on Dec. 27 and it was not the tanzanite ring I ordered but a much cheaper citrine ring. Another one has been sent but I'm not counting on getting it . Just today I received an envelope that was supposed to have a Carolyn Pollack bracelet but it looks like the package was never sealed so it was empty!! With the combination of lower QVC service and using USPS they are on the verge of losing my business. Sooo frustrating.
01-17-2019 05:53 PM - edited 01-18-2019 10:34 PM
II ordered three items on Saturday morning. Before 5 am. One item shipped Sunday, delivered Tuesday. Other two items shipped yesterday. We shall see. I guess higher volume of orders with free shipping day. My orders were way down in 2018. Surprised I ordered 3 items 12 days in. 😀
edited to add: last two items arrived Friday. Fast shipping AFTER the 5 days in process.
05-07-2019 12:07 PM
In complete agreement casual gal. It is now day 11 waiting for my item. No other company I order from takes this long and QVC charges S&H! I think the S&H charge is kind of a scam. This is probably the last straw for me ordering from QVC. I can't imagine if it doesn't fit and I have to exchange it how long that will take.
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