Q Talk

[faeriemoon]

@dulwich Believe it or not, I recently bit the bullet and sent a top back for an exchange (their error; they sent the wrong size.)  With fingers crossed I packed it up and sent it back with the paperwork indicating the correct size and color.  To my surprise, the correct size  and color arrived in about a week.  I think my experience is an anomaly however, because I don't usually have efficient delivery service with the Q.

Also, before I opted for an exchange, I made sure the item was in stock.  I didn't want to complicate the issue, and I didn't want to wait.  Although it is my understanding that if they don't have the item they issue a full refund (shipping too.)

As far as my regular orders arriving in a timely fashion; generally not.

[Another new name Sue]

Explaining what's going on doesn't make it ok.

[dulwich]

@faeriemoon   Glad it worked so well for you.

My last exchange after 10 days I called to see if it was received - I I was told they had received it and I would receive an e Mail when exchange shipped - after another 10 days nothing,  called again same info you will get e Mail when shipped - 3 more days nothing so I called and cancelled.  Communication from Q nil.

 Funnily enough after all this about another week later got e Mail saying your exchange received.

This has been my experience twice - only times I have tried to exchange so I just cancel now.

 Yesterday I received wrong color, wrong size Jeans from what I ordered. - just returning cannot stand the ‘easy 30 day exchange program’.  Does not work for me.

[faeriemoon]

@dulwich   I don't blame you for writing off their exchange policy.  As I mentioned, I think my rather easy experience was a fluke.  LOL

I don't understand why any new thing the Q does takes forever.  They post a banner saying they're improving their shipping speed and it's up for months with no sign of improvement.  Amazon announces they're going to do something, and "boom" done the next day.

[dulwich]

@faeriemoon   I can understand delays it is the lack of communication from Q  that gets to me - it seems it is always up to the customer to call and e Mail - e,g. has my return been received, etc. just no word at all.  

Anyway sun shining, birds singing and  no more exchanges for me can’t be bad!  Have a good day.

[dulwich]

@faeriemoon  P.s.  Amazon ships the best.

[Kachina624]

I've been getting my orders very expeditiously and have no complaints.

[Spacrazy]

@sashamatthews: maybe that’s why I’ve been shopping HSN the past couple of weeks!

So far, so good and I love the nice thank you notes they send out and the special 20 percent off one time was something I never got from years of the Q. It worked for me and my experience has been great.

[sashamatthews]

Spacrazy, HSN does really do things well:  the discounts, the real clearance prices (not 5% off), the fast shipping.  Also, its CS people seem to be really well-trained:  they know their jobs and do them very well.

[Spacrazy]

@sashamatthews : You are so right but I don’t know why I didn’t realize that until lately. I get so aggravated when Q hosts start clamoring - oh we are so busy, you need to hurry and order or it’s never coming back... blah, blah, blah.  Since when is being busy a bad thing.  Mixed messages.