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Respected Contributor
Posts: 2,604
Registered: ‎03-11-2010

"We are currently experiencing delays....

The notification that delays in shipping, processing and returns are taking place is something that should not be happening.  If there are delays, hire extra people, pay overtime, whatever needs to be done to provide faster service to customers.  

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Honored Contributor
Posts: 8,916
Registered: ‎02-02-2015

Re: "We are currently experiencing delays....

If they hare extra people, pay overtime, or "whatever needs to be done....." then your prices may possibly go up. 

 

Have patience. Heart

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Respected Contributor
Posts: 2,449
Registered: ‎06-07-2010

Re: "We are currently experiencing delays....

@happygal @World Traveler   I agree w/both of you.  However, it never used to be this way.  I have been w/QVC for probably 25 years and shipping was always fast and efficient.  I don't know what has happened..........

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Trusted Contributor
Posts: 1,432
Registered: ‎03-10-2010

Re: "We are currently experiencing delays....

HSN shipments seem to be right on time.

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Honored Contributor
Posts: 8,338
Registered: ‎11-16-2014

Re: "We are currently experiencing delays....

Hasn’t this message been there for months? At this point it is unacceptable. 

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Esteemed Contributor
Posts: 5,769
Registered: ‎08-18-2016

Re: "We are currently experiencing delays....

I'm not going to dig back to find it, but I recall there were threads about some new gigantic processing center being built. There was a photo to show the scale. 

 

I'd imagine their goal is to bring both shipping and handling up to standards people expect in this century.

 

There are posters who keep track of such things. Maybe they'll supply an update on construction progress.

 

I'm always ok with their shipping, as more seems to come directly from manufacturer these days. But my sympathy is for those who are trying to coach QVC staff through making an exchange, or coordinate calls to cs with what's fouled up in the s or h.

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Honored Contributor
Posts: 8,916
Registered: ‎02-02-2015

Re: "We are currently experiencing delays....


@patriot wrote:

@happygal @World Traveler   I agree w/both of you.  However, it never used to be this way.  I have been w/QVC for probably 25 years and shipping was always fast and efficient.  I don't know what has happened..........


@patriot It will be nice when whatever they have planned to speed things up happens. I imagine in the past 25 years you have been shopping with QVC their volume has increased many, many times. However, that being said, it is really nice when I order things from Amazon and get them the next day or two, right? ha!

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Honored Contributor
Posts: 13,223
Registered: ‎03-14-2010

Re: "We are currently experiencing delays....


@Trinity11 wrote:

Hasn’t this message been there for months? At this point it is unacceptable. 


 

Agree.

“One of the penalties for refusing to participate in politics is that you end up being governed by your inferiors.” ~ Plato
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Esteemed Contributor
Posts: 5,457
Registered: ‎03-10-2010

Re: "We are currently experiencing delays....

I have ordered the same item (different colors) three separate times...different colors, different dates.  The first two orders shipped from East Petersburg PA and I got them the day after they shipped.  Wonderful!!

 

This last order is coming from Ontario CA (FOR SOME ODD REASON!), shipped 8/21 and the EDD is 9/3.  WHAT???  Almost two weeks from SHIP DATE?  How does that make ANY sense!  What happened to "7 to 10 days"???

 

Repeating myself...same item, different colors.

*********************
Keepin' it real.
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Respected Contributor
Posts: 3,220
Registered: ‎01-18-2012

Re: "We are currently experiencing delays....

[ Edited ]

@faeriemoon  This message seems to be the ‘norm’  now as I agree it has been there for a long time and seems to be permanent now.  

 

My orders are all over the place some seem to come within 7 days others 2 weeks.  

 

Exchanges - and I do not attempt this any more take over a month so I just cancel.

 

I feel Q should have all this down by now.