Q Talk

[ellaphant]

I had been eyeing J354025 in the citrine color- presented on air as a 'cognac' color - a beautiful golden brown color- but at just under $300 I passed. . On the last Gem day it was reduced to $179 and even though I saw several reviews that said the color was not as presented I purchased the bracelet. I should have listened to the reviews as the color was nothing like the bracelet shown on air. It was a lackluster citine that barely sparkled. I sent a message to Michelle Lau, the Affinity rep and told her  the bracelt I received was not close to the color of the bracelet on air. She replied 'I'm sorry you are disappointed."

I have scaled way back in my Q purchasing as the clothing at the Q is no longer appealing to me and I find better prices on other items elsewhere. Another extremely poor Q shopping experience- terrible misrepresenting what you are selling.

[THETOT]

Michele is an employee of QVC and has no say in the quality of any jewelry item.

[Kachina624]

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@THETOT wrote:

Michele is an employee of QVC and has no say in the quality of any jewelry item.

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@ellaphant    QVC has a department called Customer Service, which is where you should have taken your complaint.  What did you expect Michelle Lau to say?  You can of course return the bracelet.

[ellaphant]

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@THETOT wrote:

Michele is an employee of QVC and has no say in the quality of any jewelry item.

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She reps the AFFINITY brand of diamonds and gemstones. I'd think shed like to know that customers are not receiving what she's selling/repping. 

Yes, I contacted CS and got a full refund.

Cheap tactics.

[ellaphant]

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@Kachina624 wrote:

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@THETOT wrote:

Michele is an employee of QVC and has no say in the quality of any jewelry item.

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@ellaphant    QVC has a department called Customer Service, which is where you should have taken your complaint.  What did you expect Michelle Lau to say?  You can of course return the bracelet.

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Yes, Ms. Know it all, of course I contacted CS.

[manny2]

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@ellaphant wrote:

I had been eyeing J354025 in the citrine color- presented on air as a 'cognac' color - a beautiful golden brown color- but at just under $300 I passed. . On the last Gem day it was reduced to $179 and even though I saw several reviews that said the color was not as presented I purchased the bracelet. I should have listened to the reviews as the color was nothing like the bracelet shown on air. It was a lackluster citine that barely sparkled. I sent a message to Michelle Lau, the Affinity rep and told her  the bracelt I received was not close to the color of the bracelet on air. She replied 'I'm sorry you are disappointed."

I have scaled way back in my Q purchasing as the clothing at the Q is no longer appealing to me and I find better prices on other items elsewhere. Another extremely poor Q shopping experience- terrible misrepresenting what you are selling.

You did the right thing letting her know. @ellaphant  She is the rep, and she should know what people are experiencing when they order. I would think she would bring it to the attention of the powers that be.

Let QVC know as well.

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[colleena]

@ellaphant  Sorry for your frustration w/this purchase; I wouldn't b happy either. 

Not w/jewelry but w/other items shown on the Q I think it's the lighting that is sometimes deceptive as what I see/am shown is not the same as what I receive.

[Desertdi]

[jackthebear]

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@ellaphant wrote:

I had been eyeing J354025 in the citrine color- presented on air as a 'cognac' color - a beautiful golden brown color- but at just under $300 I passed. . On the last Gem day it was reduced to $179 and even though I saw several reviews that said the color was not as presented I purchased the bracelet. I should have listened to the reviews as the color was nothing like the bracelet shown on air. It was a lackluster citine that barely sparkled. I sent a message to Michelle Lau, the Affinity rep and told her  the bracelt I received was not close to the color of the bracelet on air. She replied 'I'm sorry you are disappointed."

I have scaled way back in my Q purchasing as the clothing at the Q is no longer appealing to me and I find better prices on other items elsewhere. Another extremely poor Q shopping experience- terrible misrepresenting what you are selling.

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she is just a product rep for the company, not sure what else she can say.  
I think buying gemstones on TV is a gamble you just don't know what you will . 

[jackthebear]

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@Desertdi wrote:

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doesn't look like citrine which I think is more yellows, this looks like brown topaz