Stay in Touch
Get sneak previews of special offers & upcoming events delivered to your inbox.
Sign in
01-20-2020 11:10 AM
Quick question about food items..last year i ordered the croissants they arrived in one big clump I was unable to use them, customer service was great refund issued immediately, now I am wanting to try another item but I am wondering about the guarantee, is it limit one food item? unsure weather to try something else or not
01-20-2020 11:20 AM
@marzi 1 wrote:Quick question about food items..last year i ordered the croissants they arrived in one big clump I was unable to use them, customer service was great refund issued immediately, now I am wanting to try another item but I am wondering about the guarantee, is it limit one food item? unsure weather to try something else or not
I can't imagine it would be. That would be awful.
Call Customer Service and ask, but it would be extremely unusual for a place to have a "once per lifetime replacement guarantee."
01-20-2020 11:31 AM - edited 01-20-2020 11:32 AM
@marzi 1 unless you are extremely fussy about food, I'd say to try again. Although I rarely buy pricey food from QVC, the perishable food items I've gotten have arrived in perfect condition. They also tasted fine, but considering the prices QVC charges, I tend to buy at local stores. There is nothing at my grocery store comparable to Grandma's Coffee Cakes, so I order them from QVC and we love them!
01-20-2020 12:29 PM
@AuntGI do have a local source, but they stock only one flavor year after year - haven't brought a cake home for a few years for that reason. Maybe a dollar or so cheaper, but not enough to make me want the same old, same old. I say maybe because I don't know the current prices there or from QVC.
01-20-2020 01:38 PM
@AuntG wrote:@marzi 1 unless you are extremely fussy about food, I'd say to try again. Although I rarely buy pricey food from QVC, the perishable food items I've gotten have arrived in perfect condition. They also tasted fine, but considering the prices QVC charges, I tend to buy at local stores. There is nothing at my grocery store comparable to Grandma's Coffee Cakes, so I order them from QVC and we love them!
Very true Grandma's Coffee Cake is the best.
01-20-2020 01:49 PM
While QVC doesn't have a "one time" guarantee on food, I'm willing to bet that they have a maximum amount of times that any one customer can order food and get a refund if they didn't like it.
And unfortunately there are unscrupulous people who would take advantage of this policy, just to receive free food.
NOT saying that the OP is doing this AT ALL, I'm just saying that the Q may have a maximum # of times that a customer can do this, before being told they can no longer order food items.
Get sneak previews of special offers & upcoming events delivered to your inbox.
*You're signing up to receive QVC promotional email.
Find recent orders, do a return or exchange, create a Wish List & more.
Privacy StatementGeneral Terms of Use
QVC is not responsible for the availability, content, security, policies, or practices of the above referenced third-party linked sites nor liable for statements, claims, opinions, or representations contained therein. QVC's Privacy Statement does not apply to these third-party web sites.
© 1995-2024 QVC, Inc. All rights reserved. | QVC, Q and the Q logo are registered service marks of ER Marks, Inc. 888-345-5788