Q Talk

[dontaskme]

Bought a TSV computer from QVC back in July, but couldn;t get to it to set it up and start using til this past Sunday (Oct 21). MAchine was a total bust - nothing worked; 3 hours with HP and even restore failed, so I called QVC to ask what to do. Customer service said 30-day return period had expired, so I had to contact HP. HP told me I had to contact QVC. Did the full cycle 3 times before calling QVC back and literally begging for help. (I wasn't asking for them to replace, since I was already aware the return period had expired. I was just asking for some sort of useful advice, or even a dedicated QVC contact person at HP, since they used to have that with Dell). The customer service rep's "caring" reply, issued in a very snotty voice:: 'Well, if you bought it in July, why didn't you open it til now?' The answer: My dad had open heart surgery, almost died, is now on dialysis, and I'm travelling most of my free time trying to juggle family responsibilities.

I spent the rest of the night crying over this experienceand this nasty lady. I've since tried calling QVC back to help me work with HP, but they won't. Time was they stood behind their on-air claims, and stood up for their customers. These days, I'm used to being let down by businesses and their hollow promises of 'quality.' but the level of callousness shown by this customer service rep, and QVC's failure to issue any sort of apology, or help me resolve the original issue, is an all-time low.