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Respected Contributor
Posts: 4,798
Registered: ‎03-10-2010

attn mods...I think my order is stuck

I placed an order on April 13.  When I check tracking it shows that it's been "Ready for UPS" since April 15.  Today is the 18th and it hasn't moved.

 

The EDD is 4/23...Tuesday.  I have no confidence that I will get it by then.  And I need it now.

 

What do you think?  Am I impatient?  Should I wait until the EDD before I contact CS?  Please advise.  And TIA.  

 

It's coming from Ontario, BTW.  

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Keepin' it real.
QVC Customer Care
Posts: 1,002
Registered: ‎10-12-2015

Re: attn mods...I think my order is stuck


@esme wrote:

I placed an order on April 13.  When I check tracking it shows that it's been "Ready for UPS" since April 15.  Today is the 18th and it hasn't moved.

 

The EDD is 4/23...Tuesday.  I have no confidence that I will get it by then.  And I need it now.

 

What do you think?  Am I impatient?  Should I wait until the EDD before I contact CS?  Please advise.  And TIA.  

 

It's coming from Ontario, BTW.  


 

Hi @esme 

 

It is not unusual to see no tracking updates for a few days as a packaage crosses the country.. In looking at your order, I would say that you should have your item by your EDD.

 

Barb 

Customer Care

Respected Contributor
Posts: 4,798
Registered: ‎03-10-2010

Re: attn mods...I think my order is stuck

Thanks, @Barbara-QVC .  I hope you're right.  Fingers crossed!

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Keepin' it real.
Respected Contributor
Posts: 4,798
Registered: ‎03-10-2010

Re: attn mods...I think my order is stuck

@Barbara-QVC  You were right!  My order was delivered yesterday... days ahead of the EDD.  Good job!!

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Keepin' it real.
QVC Customer Care
Posts: 1,002
Registered: ‎10-12-2015

Re: attn mods...I think my order is stuck

@esme  I am so glad! Have a great weekend!

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Valued Contributor
Posts: 674
Registered: ‎05-21-2010

Re: attn mods...I think my order is stuck

[ Edited ]

Glad you. got your order Esme. I placed an order on 4/14. As of today 4/21 it still shows in process with no tracking.. Also coming from Ontario CA.  I am assuming this means it is still in the warehouse.