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10-29-2019 06:53 AM
I returned a few things to J Jill on 10/15. The return was "tendered to the return agent" on 10/17. I still have not received a credit on my J Jill credit card. They received it on 10/25 - said credit would be issued in 5 business days. Outrageous.
Chicos is about the same thing.
10-29-2019 06:59 AM
yes I do
If wishes came true, they would do like Amazon (usually) does and credit the account as soon as the return is logged in to the postal service.
10-29-2019 07:11 AM
I would cut J Jill and Chico's some slack. Neither is the behemoth retailer that QVC is.
But as an aside, the only reason I would ever order online from J Jill or Chico's is that I can easily and in 10 minutes make returns to a b&m store.
10-29-2019 07:56 AM
Thanks.
I'm so spoiled by Macy's - free returns and very fast.
If I had J Jill or Chicos nearby I'd do the same.
10-29-2019 07:56 AM
@FranandZoe wrote:I returned a few things to J Jill on 10/15. The return was "tendered to the return agent" on 10/17. I still have not received a credit on my J Jill credit card. They received it on 10/25 - said credit would be issued in 5 business days. Outrageous.
Chicos is about the same thing.
If they received the return on 10/25, that's only 3 days to process it.
Allowing 5 business days for the refund to show up on your CC is not unusual and is controlled by the bank that issues the CC.
Good luck having a return received and processed in 3 days with QVC.
10-29-2019 08:28 AM
10-29-2019 09:03 AM
I just received an email about the shipping was delayed on one of my orders. I tried to cancel and it won't let me. I wanted the sweater for this weekend as I am going out of town and wanted it for that.
10-29-2019 10:45 AM
I would email the Mods at QVCSocialTeam@QVC.com, explain this to them and ask for your shipping and return shipping fees to be waived.
10-30-2019 06:36 AM
I can't even track the returns anymore on the QVC app. If QVC is trying to go out of business with all of this, they are doing a good job.
10-30-2019 06:41 AM
@jlrbr wrote:
I don't even get the emails from Q stating " your return is on its way". And still an item " in process" 3 plus weeks and counting.
A blanket release of all " in process " items would be nice. Let those of us that want to cancel to do so.
I only get them sometimes.
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