You think Q's returns are bad/slow?

FranandZoe · ‎03-09-2010

I returned a few things to J Jill on 10/15. The return was "tendered to the return agent" on 10/17. I still have not received a credit on my J Jill credit card. They received it on 10/25 - said credit would be issued in 5 business days. Outrageous.

Chicos is about the same thing.

LTT1 · ‎03-09-2010

@FranandZoe

yes I do

If wishes came true, they would do like Amazon (usually) does and credit the account as soon as the return is logged in to the postal service.

~Have a Kind Heart, Fierce Mind, Brave Spirit~

magicmoodz · ‎03-16-2010

I would cut J Jill and Chico's some slack. Neither is the behemoth retailer that QVC is.

But as an aside, the only reason I would ever order online from J Jill or Chico's is that I can easily and in 10 minutes make returns to a b&m store.

FranandZoe · ‎03-09-2010

Thanks.

I'm so spoiled by Macy's - free returns and very fast.

If I had J Jill or Chicos nearby I'd do the same.

KingstonsMom · ‎03-09-2010

@FranandZoe wrote:
I returned a few things to J Jill on 10/15. The return was "tendered to the return agent" on 10/17. I still have not received a credit on my J Jill credit card. They received it on 10/25 - said credit would be issued in 5 business days. Outrageous.

Chicos is about the same thing.

If they received the return on 10/25, that's only 3 days to process it.

Allowing 5 business days for the refund to show up on your CC is not unusual and is controlled by the bank that issues the CC.

Good luck having a return received and processed in 3 days with QVC.

You never know how strong you are until being strong is the only choice you have.

jlrbr · ‎11-18-2012

I don't even get the emails from Q stating " your return is on its way". And still an item " in process" 3 plus weeks and counting.

A blanket release of all " in process " items would be nice. Let those of us that want to cancel to do so.

Pecky · ‎03-10-2010

I just received an email about the shipping was delayed on one of my orders. I tried to cancel and it won't let me. I wanted the sweater for this weekend as I am going out of town and wanted it for that.

KingstonsMom · ‎03-09-2010

@Pecky

I would email the Mods at QVCSocialTeam@QVC.com, explain this to them and ask for your shipping and return shipping fees to be waived.

You never know how strong you are until being strong is the only choice you have.

beach ladydrb · ‎03-14-2010

I can't even track the returns anymore on the QVC app. If QVC is trying to go out of business with all of this, they are doing a good job.

Gspgirl · ‎01-03-2012

@jlrbr wrote:
I don't even get the emails from Q stating " your return is on its way". And still an item " in process" 3 plus weeks and counting.

A blanket release of all " in process " items would be nice. Let those of us that want to cancel to do so.

I only get them sometimes.