Q Talk

[FranandZoe]

I returned a few things to J Jill on 10/15.  The return was "tendered to the return agent" on 10/17.  I still have not received a credit on my J Jill credit card. They received it on 10/25 - said credit would be issued in 5 business days.  Outrageous.

Chicos is about the same thing.  

[LTT1]

@FranandZoe 

yes I do

If wishes came true, they would do like Amazon (usually) does and credit the account as soon as the return is logged in to the postal service.

[magicmoodz]

I would cut J Jill and Chico's some slack. Neither is the behemoth retailer that QVC is.

But as an aside, the only reason I would ever order online from J Jill or Chico's is that I can easily and in 10 minutes make returns to a b&m store. 

[FranandZoe]

Thanks.

I'm so spoiled by Macy's - free returns and very fast.

If I had J Jill or Chicos nearby I'd do the same.

[KingstonsMom]

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@FranandZoe wrote:

I returned a few things to J Jill on 10/15.  The return was "tendered to the return agent" on 10/17.  I still have not received a credit on my J Jill credit card. They received it on 10/25 - said credit would be issued in 5 business days.  Outrageous.

Chicos is about the same thing.  

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If they received the return on 10/25, that's only 3 days to process it.

Allowing 5 business days for the refund to show up on your CC is not unusual and is controlled by the bank that issues the CC.

Good luck having a return received and processed in 3 days with QVC.

[jlrbr]

I don't even get the emails from Q stating " your return is on its way". And still an item " in process" 3 plus weeks and counting.

A blanket release of all " in process " items would be nice. Let those of us that want to cancel to do so.

[Pecky]

I just received an email about the shipping was delayed on one of my orders.  I tried to cancel and it won't let me.  I wanted the sweater for this weekend as I am going out of town and wanted it for that. 

[KingstonsMom]

@Pecky 

I would email the Mods at QVCSocialTeam@QVC.com, explain this to them and ask for your shipping and return shipping fees to be waived.

[beach ladydrb]

I can't even track the returns anymore on the QVC app. If QVC is trying to go out of business with all of this, they are doing a good job.

[GSPgirl]

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@jlrbr wrote:
I don't even get the emails from Q stating " your return is on its way". And still an item " in process" 3 plus weeks and counting.

A blanket release of all " in process " items would be nice. Let those of us that want to cancel to do so.

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I only get them sometimes.