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05-20-2021 03:50 PM
05-20-2021 04:06 PM
@3Treats You can send an email to:
QVCSocialTeam@qvc.com
Give your order numer, item you got and don't want and all info. They are GREAT at assisting with things like this.
05-20-2021 04:36 PM
@3Treats Has it occurred to you that maybe, just maybe they made a mistake? They send out millions of orders yearly. There are bound to be a few booboos.
Wrap it up, use the Q return label, go online to the USPS website and request a pick up. They'll come and get it and email you verification. No return shipping will be charged.
05-20-2021 04:50 PM
05-20-2021 04:52 PM
05-20-2021 05:10 PM
05-20-2021 05:27 PM
I've been a QVC customer almost from the beginning and I purchase a lot of items. So far, there have only been a few mistakes and QVC customer service was great and handled the issue each time very promptly. I hope they'll be able to resolve this issue for you.
05-20-2021 05:29 PM
@3Treats Ship any color? Yes, I do think Q does. I ordered 2 BLUE of those lawn rockers............guess what.......I got a BLUE and a PURPLE.
They slap a label on the box and toss in the UPS's truck. These are heavy chairs - to return because of color I have to...... repack - re-label - call CS for pickup........wait for credit OR a blue (probably sold out),
I gave both to my apartment manager - out of sight - out of MY mind.
05-21-2021 08:57 AM
I highly doubt the person filling an order goes to the blue bin...Empty? No problem, I will just ship red. Highly doubt this happens.
It will cost QVC money when a customer gets the wrong order fill and they have to refund in full AND incur the shipping charges both ways themselves.
More likely, an item is in the wrong bin or a wrong label is on the box/bag from the Mfg.
No need to give it away unless you want to...pick ups are free and full refunds will be issued...yes, sometimes eventually.
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