Why do so many things arrive broken?

Nataliesgramma · ‎03-28-2015

I think QVC needs to address this.

Sometimes it is that cheap styrofoam that crumbles......or shipping where it travels the US getting bounced around for a week......

It is so disappointing to open up your package and pieces are broken off...

No one makes any money when purchases are returned because they are in pieces...

Foxxee · ‎10-03-2014

The only way companies get the message is when enough customers stop buying.

Jaspersmom · ‎06-08-2011

In all my years of shopping at QVC, I've never received a single broken item and believe me, I've ordered plenty.

I did recently receive a broken item from Chewy which they replaced immediately.

skatting44 · ‎07-26-2019

Received a VP illuminated mercury watering can set that arrived with box dented with only that crumbly styrofoam , but luckily they were intact. I have received other glass items from other companies packed only in this type of packing and a few items were broken. My Slatkin 3 set candles arrived damaged but were packed in a 2nd box with molded gray covered foam that was excellent in keeping the glass from the rough handling .

SuhseK · ‎08-19-2018

I've never had a broken or damaged, item, from QVC, or any other company, over, many years of ordering.

I've had the occasional(very)wrong color or size, but never anything damaged.

MaeDoMunt · ‎07-29-2010

Wow - I sure hate that this is happening to you - it has to be very disappointing to open an order and find that. However, I think this is less of an issue with QVC and more of an issue with your local UPS and/or USPS carriers.

bonnie f · ‎10-26-2014

we dont know how many times they are dropped or thrown while being shipped. never have a problem with the way i get things shipped. im usually cursing when i'm trying to open things because they are packaged so well lol... but after qvc ships them out.. how is ups or the other delivery people handling them..

Spurt · ‎03-20-2010

@Nataliesgramma

Its a puzzlement for sure....an item that has little chance of breaking arrives packed like its the Crown Jewels in multiple boxes no less, while a delicate glass item is packed with little protection.....so the fault lies whether its the manufacturer that ships it, or whether its QVC ......

And there's no rhyme or reason even on the same item..I ordered 2 pairs of Prive Revaux readers .....one was in a medium sized box which was then packaged up in a smaller box....the other pair was just in the tiny box....go figure ?!?!?!?

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