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Esteemed Contributor
Posts: 6,768
Registered: ‎03-16-2010

Re: Why can’t we make a change in order?


@Kachina624 wrote:

I've often made changes to or canceled an order within an hour of placing it and recently too.  Hard to imagine someone couldn't do it within 2 minutes.


@Kachina624  oh it happens , it has happened to me numerous times !   Now other times yes a couple hours later I was able to cancel .  It's a gamble though.

Honored Contributor
Posts: 19,163
Registered: ‎03-14-2010

Re: Why can’t we make a change in order?


@Kachina624 wrote:

I've often made changes to or canceled an order within an hour of placing it and recently too.  Hard to imagine someone couldn't do it within 2 minutes.


 

This has happened to me also, but I have also been unable to cancel just a few minutes after placing an order.  I don't know why changes can be made sometimes but not others.

 

Also, in response to someone who mentioned impulse buying, changing an order does not necessarily mean someone placed an impulse order.  Sometimes you may see a presentation and place your order, but later go to the website and look the item up to read the reviews or look at the product information, and discover you don't want the item.

 

They should allow a specified amount of time to cancel an order and make it a policy they can state somewhere.  

Respected Contributor
Posts: 2,761
Registered: ‎07-12-2011

Re: Why can’t we make a change in order?

[ Edited ]

Many places on line give at least an hour to cancel or modify an order. That seems reasonable to me.

Esteemed Contributor
Posts: 6,888
Registered: ‎03-13-2010

Re: Why can’t we make a change in order?

I've edited color or size immediately after ordering several times.

Honored Contributor
Posts: 10,618
Registered: ‎03-09-2010

Re: Why can’t we make a change in order?

 

How many retailers let you change an order once it's submitted. I know of just 1. I know of 2 that give you 30 minutes to call if you want to cancel. 

 

It's the buyer's responsibility to know what they're buying, the cost, etc. Don't blame Q because you made a mistake or changed your mind.

Super Contributor
Posts: 431
Registered: ‎02-23-2013

Re: Why can’t we make a change in order?

I wonder how much the policy costs QVC.  Because we can't modify the order within a few minutes, there are bound to be lots of returns.